Upon our arrival, Ambra and Debora were there to meet us. They spent well over a hour answering all of our questions, explaining, in detail, how to use all of the appliances, internet, TV, etc, and how to find restaurants and food stores in the area. They have stocked the apartment with all cooking utensils that anyone could want. The refrigerator was well stocked with bottles of water and milk. They had plenty of fresh coffee, croissants, jam, olive oil, spices, etc….essentially everything that you could ask for…they even had a nice bottle of wine to welcome us. The washing machine and dryer worked great and came with soap. The apartment is beautiful and located on a quiet street that is a short walk to the city center. A large, well stocked super market is a short 7 minute walk away. We really enjoyed our two weeks at this apartment, and would love to stay here again on our next visit to Florence. Ambra emailed us several times asking about our stay, and if there was anything that she or Debora could do for us. We now consider both Ambra and Debora our special friends.