Everything about our rental was perfect, from the booking to the departure. We arrived in Copenhagen on Christmas Day, when the on-site manager was unavailable and the alternate came down with the flu. They kindly arranged for us to pick up keys and a cell phone from a restaurant on Nyhavn, and then walked us through the entry and details via the provided phone. It worked perfectly. Simon checked in with us a few times to make sure we were doing all right, with suggestions for grocery stores and such. We had a spectacular stay in Copenhagen, and the apartment was wonderfully situated--the building is right on busy Nyhavn, but the apartment is tucked back a bit and away from the noise. We actually enjoyed all the steps up to the 4th floor, and made a game of beating the timed stairway light up to the door. We were a part of 4 and thus used the bed and the air bed; I wouldn't recommend the sofa bed. The kitchen was convenient and well-equipped, there was plenty of hot water, the bathroom was spacious. Copenhagen is a beautiful city, and this apartment is absolutely perfectly located, with all the major attractions within about a mile, and a very convenient metro stop a 5 minute walk if you want to go farther afield. I only wish we had stayed through New Year's Day, as that seems to be quite a celebration for the Danes. Next time!