3 Bedrooms, 3 Baths, Sleeps 8
Jackson Mountain Homes
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Canceled bookings will not receive a refund
Property over exceeded our expectaions but disappointed that we couldn't get in at 3pm
The property was awesome. While the pictures of the property were good, we were pleasantly surprised that the property was more than expected. I know it is stated in the lease but it is a little disappointing that you can't get in the property a little earlier especially when you get there at 3pm and you drive 9+ hours and there is no one there or no clean crew there.
Thank you for taking the time to provide feedback. We're sorry we were unable to provide an early check in - we always try. We're glad to hear you enjoyed your stay. We hope you will stay again.
Bed bugs, and spiders and bears Oh My.
The place we stayed in had a beautiful view but lots of issues. We had to fix the shower with our own tools. We had to use a pair of pliers to operate the dryer. My daughter got a huge spider bite from the spare room and I got 30 bites on my legs from bed bugs in the master as well as my wife getting bug bites. There were spiders in the master bath, there were spider webs everywhere and the deck had not been cleaned in who knows when and the flying insects were out of control. If you like bears this is the place. We had two terrifying experiences. One with a 1,000 lb bear sneaking up on my wife on the deck and another with a smaller bear climbing over the deck in broad daylight and coming up to the glass door. I know Jackson Mountain Homes can do nothing about the bears, just wanted to add this.
I contacted Jackson Mountain Homes 3 times beginning the last day of our 3 night stay and talked to several people since then. I asked for a simple allowance for some of the issues we faced and the lack of working amenities and bed bugs. I did not ask for a full refund, just something. They told me there was nothing they could do. Poor customer service, poor experience with this property beware of this company.
Lots of "Pros", Just a Few "Cons"
We stayed in this property over the Thanksgiving Holiday. The location is very good and the views from the deck are wonderful. The house has a large open center living/dining area that feels spacious. Bedrooms are on either side of the living area. Everything was functional and operational except for he ice maker in the freezer, which would not make ice. The only real drawback to the property was the lack of cleanliness; cobwebs on light fixtures, kitchen cabinets covered with food splashes, dirty hardwood floors, dust and dirt accumulation on walls in bathrooms and door moldings, dead bugs on the floors that were not vacuumed, dirty windows. This very nice house needs a good scrub. It appears that the housecleaning service does a bare minimum between renters.
Rebecca, thank you for taking the time to leave a review of your stay at Resting Bears. We apologize for the cleaning issues you experienced. We would have been more than happy to send a cleaning crew back out to the unit. We are sorry for any inconveniences this may have caused during your vacation. We would like you to know we appreciate you telling us so we can better the experience of all of our guests. Thank you, and we hope to see you again!
Great week in the Smoky’s!
Very nice home. Beautiful views!! A little farther from town than we usually stay but tried out new hikes and places in the park since we were closer to them ( Cosby & Big Creek areas/hikes). Also fun to see more wildlife near by: mama bear & two cubs, beaver, geese, turkeys, etc. Overall accommodations & amenities were fantastic! Would book again!
The view and hot tub are amazing. Check out all functions the first day that you get to the cabin.
The view was absolutely wonderful both day and night. The hot tub was very functional and easy to work. You may be aware that there is some sort of water drip in the refrigerator - we found a puddle of water on the first shelf each morning.
I am listing the problems noted with the cabin that should have been. Functional according to your advertising:
1. Remotes for TV Infinity did not work in 2 room;
2. There were not enough twin sheets -- we had a set of two and there were four twin beds
3. We expected to have a bath towel for all 8 occupants but we could only find 6 bath towels.
4. The outdoor fireplace would not light.
We sincerely apologize you encountered the issues you have listed and we appreciate you letting us know about them now. It would have been our pleasure to have addressed these during your stay by our 24/7 on call maintenance department. With that said, we will have the refrigerator and tv remotes repaired, and let housekeeping know about the towels and sheets. Again, thank you for sharing. We hope you will choose to stay with us again on your next trip to the Smokies, giving us the opportunity to exceed all expectations.
Great cabin, wonderful view, spacious, awesome hot tub and deck. Only wish we had more hot water.
Most everything was great. Just need more hot water and water pressure in master bath. Would rent here again.
Thank you for staying with us and taking the time to review Resting Bears. We appreciate you bringing the hot water and pressure issue to our attention. We look forward to having you stay with us again on your next trip to the Smokies.