100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Nice condo. Agreeable owner.
A couple of issues:
Cable didn’t work in one of the bedrooms.
A couple of outlets didn’t work.
Thanks Sue, one of the cable wires came out in kids bedroom,
also top plugs on the outlets work off switch in each room.
Clumps of black dog hair everywhere: we had to leave the unit immediately.
We rented this unit for a family trip on Memorial Day weekend. We checked in late Friday night and found the unit floor to be covered in black dog hair. This was visible in clumps on the floor in every room, on some furniture and even inside the fridge.
Several of my family members are allergic to dog/cat dandruff and started to complain of stuffy nose within minutes of us entering the unit. Please note that this rental was clearly marked as PET FREE, which was one of the reasons we chose it.
We texted the owner (with no reply, granted it was after 10 pm) and were forced to leave and drive back home to Boston, with great disappointment and frustration of the entire family.
We immediately began a process to receive a refund of our rental money: this dragged until the end of July, and eventually we were given no refund at all. We followed HomeAway instructions and negotiated a refund with the owner and then filed a formal complaint with HomeAway itself, to no avail.
Buyer beware: dogs live in this unit, yet it is marked PET FREE. Unless you are used to live with animals who shed their hair everywhere, you will not be able to enjoy this rental. If you are allergic to dog dandruff you cannot last inside the unit more than a few minutes.
This is not a complaint about a dirty unit: the place looked clean when we checked in, however the it is evidently overrun with pets and cannot be adequately sanitized.
This was an extremely disappointing experience overall, which has also made me weary of renting on HomeAway, because of how poorly the refund process was handled.