2 Bedrooms, 2 Baths, Sleeps 8
Jackson Mountain Homes
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Canceled bookings will not receive a refund
pictures look nice ... but would not stay again
Check in was at 3pm - we arrived around 7:45pm to a car in the drive way, and someone making the upstairs bed. We attempted to get a late check out - however, voicemails and emails were never returned. It seems that if you are unable to get a late check out - the cabin 'should be guest ready at the appropriate check in time. It took him about 10 minutes of us oddly waiting - while there seemed to be a lack of urgency to leave the cabin to us. However, I will say - that we were lucky that he was there in one aspect - the code we received DID NOT work, and then the first code the maid/employee tried did not work - fortunately he had a third code that was worked and we used for the remainder of the weekend. We did see previous reviews about the codes not working - and due to poor/little cell reception around the cabin - we did not have to drive into Gatlinburg to make a phone call to the property manager. Again - in our attempts at communication with the property managers - their response was poor at best. We emailed prior asking if the fire place was wood or gas - to which they responded wood ... so we packed two boxes of wood - only to find out that the fireplace was gas - would be nice to list 'gas fireplace' in the description of the cabin. Also the description led me to believe there was a gas grill - there was not - just a open campfire type grill (bring your own charcoal). The hot tub worked - which was nice. We also read reviews about comfortable seating/poor lighting ... There was ONE comfortable seat in the cabin - the couch downstairs is very uncomfortable - my wife chose to sit on the floor. As for lighting - agreed it was poor - although there are enough light switches - which I imagine is connected to outlets but little to no light. Also plan on bringing coffee filters/tin foil - which I considered to be apart of 'kitchen essentials', only to wake up the first morning with a provided coffee maker, coffee we brought and no filters - we left 100 filters and tin foil - am curious if the cleaning folks took that with them or left them for the next guests. Speaking of cleaning - the ceiling fans are filthy and probably haven't been cleaned in years - considering every guest pays a cleaning fee.
We understand your frustrations and believe us when we say this was not at all what we want our guests to expect when booking with us. We work diligently to provide our guests with suitable accommodations and apologize if this was something where we fell short. There is no rhyme nor reason for the lack of communication and we extend our deepest regrets that this was your experience. It would be our pleasure to discuss the upkeep and our housekeeping expectations with our team to ensure that our standards are being upheld. For the interruptions and offenses created, we are fully committed to making amends. We pride ourselves in providing our guests with unforgettable experience and if in any shape or form we could have prevented any headaches we would have done what we could. Understanding your discontent, it would be our hope to have the chance to host you once more in the future to give you that 5 Star experience you deserved. Again, we thank you for your feedback and we apologize again.
Very nice, comfortable and just as we expected. Incredible view.
There was not much comfortable seating for that number of people. Otherwise the stay was perfect.
Jamie, thank you for taking the time to review your stay at Dreams and Streams. We will definitely suggest to the owner adding more furniture/seating. We appreciate your feedback and letting us know how we can better the stay of our guests. We are glad you enjoyed your vacation with us, and we hope you will book again!
We loved it!!!
Clean nature spacious fun. Nothing but lovely 😊� ❤️
Very nice and in a quiet location
The cabin was very nice and we only had a few problems so overall I would rate this a four out of five. The big thing I wish we knew before booking was that it is up a very steep mountain with hairpin turns and a ways from town. We did get snow even though it is April while we were there which made the road a bit nerve-racking. The cabin itself is very nice and well maintained and the owner was very quick to answer all of our questions.
Thank you Sarah for staying with us and for taking the time to share. We are pleased you found Dreams & Streams a quiet place to stay.
We look forward to having you stay with us again on your next trip to Gatlinburg.
Great setting however cabin needs some love and care
The setting is amazing and was exactly what we were looking for. The maintenance, and care of the home were severely lacking. During our stay we had a fire place that didn't work. Jacuzzi Tub that didn't work. And Roaches everywhere. We also ended with rashes that we still aren't sure from what, however the showers were gross.
The only positive was the management company really seemed to care. I would rent from them but would never rent this unit unless the owner spend some money to clean it up and upgrade it a bit. It such a shame since it was a perfect location and could be sooo much more than it is
Thank you Patricia for taking the time to review Dreams and Stream. Your input, as well as all our guest feedback is vitally important as we want all guests expectations to be met upon arrival. We want you to know the owner is working on the cabin and it has recently gone through a deep clean. Again, thank you for sharing and we look forward to having you stay with us on your next trip to the Smokies.
Great cabin with all the amenities of home. We had trouble with the door keypad but other than that it was a perfect little getaway for out Smokey Mountain Christmas vacation.
Thank you for sharing. We are glad you had a fantastic experience.