2 Bedrooms, 2 Baths, Sleeps 6
Jackson Mountain Homes
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Canceled bookings will not receive a refund
My family and I was not happy with the overall property of “Cherished Memories ”. The TV in the living room only showed one channel (The Animal Channel) and would not change to different channels. The maintenance man was called out to resolve the issue with the TV and he was not able to help resolve the issue, only stated that this was an issue Infinity (cable provider) would have to resolve, and we never seen or heard from Infinity. With the lack of service in the main area of the cabin, we were not able to watch TV as a family and come together for our favorite family show. The TV in the master bedroom was as big as the palm of my hand, and I had to strain my eyes to see the TV. The faucet handles on the bathtub in the downstairs bathroom was broken and not attached to the tub. The entire cabin was out dated and had all out dated appliances, furniture, and comforters for the beds. The mattress in the downstairs master’s bedroom had stains on the mattress and a dirty, torn, and stained comforter in the closet for extra bedding, that I had to wash and dry on my own. The carpet is out dated and filthy. The overall cabin needs a make over and is not worth the $1200.00 we paid for 6 days. I need a partial refund.
Thank you for taking the time to provide feedback. We are glad to hear you enjoyed your stay. We are addressing the concerns that you mentioned.
Moonshine Road Cabin
The cabin was very nice but had no view of the great scenery all around and no deck to enjoy the mountains. There was no shower and the advertised pools were not close. Listing did not relate any of this. Fees charged out weighed cost of the cabin. Will not use VRBO again.
Nice location cabin could be better
Cabin wasnt to bad could have been updated some, the shower/tub situation was terrible, why not just put a regular shower in there, it did not have wifi which i needed to have for work purposes but had a wifi router sitting on the tv stand downstairs, it says you have pool access and you do but its a long drive on the other side of the mountain
Thank you Josh for staying with us and for taking the time to share. It is our goal to have all guests expectations be met upon arrival. We sincerely apologize for the areas we fell short. We appreciate your comments and will schedule a complete property assessment, keeping your suggestions in mind. Again, thank you for sharing.
It was nice. We saw the bears that came between Cherished Memories and the other cabin and walked right in front of cabin. We enjoyed seeing them. The only complaint is some of the windows and curtains could use a cleaning.Other than that it was a great place to stay!!!
Everything was nice, we enjoy the stay at Cherished Memories, the only thing was that the front porch and the side where the garbage was at there to many spider webs, I think it should’ve been clean before guests come but apart from that It was very nice
Thank you Ruben for staying with us and for taking the time to share. We are glad to hear you enjoyed your stay at Cherished Memories. We appreciate your comments and we will work with housekeeping to make sure the porch is swept of any spider webs. Again, thank you for sharing. We look forward to having you stay with us again on your next trip to the Smokies.
Not up to expectations
Several cleanliness and maintance issues.
Thank you Joe for staying with us and for taking the time to share. Your input, as well as all our guest feedback is vitally important as we want all guests expectations to be met upon arrival. We sincerely apologize for falling short. We are working with housekeeping to have a deep cleaning done to this property and we have address the maintenance issues. Again, thank you for sharing. We hope you will stay with us again, giving us the opportunity to exceed expectations on your next trip to the Smokies.