Matt de Freitas
Check-in: 2:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Charming cottage, perfect for our winter getaway.
Nice quiet cottage
The cottage was just as listed and in a nice quiet spot. Matt the owner was great to deal with and very prompt with all his communications.
Great property but dirty and some maintenance needed.
Good location and size of the house was great.
Little bit disappointing that only enough supply of wood for 1 night. Wood supply should be included in the overall price.
Dishwasher full of other peoples dirty dishes when we arrived.
Some maintenance is required - door handle to cupboard in main bedroom kept coming off, curtain upstairs leading to the landing needs fixing as the curtain rod kept falling off the window.
Overall a little dirty behind furniture and cobwebs on the ceiling.
Thank your for your review and I am terribly sorry the accommodation was not up to the standard we expect. A dirty dishwasher is not up to standard and to be frank, is quite embarrassing. We have recently hired professional cleaners to manage our Cottage and it appears that the standard we expect was not being met during some of the earlier stays, yours included. We have since completed several inspections, asked for direct feedback from guests and re-iterated what our high standards are. From what I have seen so far, it appears that this has corrected the teething issues we have faced. We have also corrected some of the maintenance issues you have pointed out (thank you as it is sometimes hard to find these unless our are staying there) and have instructed the cleaners on the correct amount of firewood that should be left. This is obviously too little too late for your stay but I hope that future guests will have a different experience.
Thank you again for your valuable feedback as it is the best way for us to improve.
Dissappointed With Accommodation
The property is well located. Upon arrival we had difficulty with the key lock. There was no wood supplied even for the one night as stated.
The overall cleanliness of the property was very dissapointing. There were cobwebs everywhere, all surfaces dusty, floor had not been swept or vacuumed. I cleaned the toilet and shower, something I should not have had to do.
The property needs a complete professional clean. Even little things like extra towels or at least bath mat. No laundry facilities so with a family of five thos would have been appreciated. Fridge needs to be cleaned out. Tea coffee supplied - no sugar. Batteries in remotes flat. It's the little things that make the difference
My biggest issue was how uncleaned and care for the property was. I would NOT stay here again. I also took a photo that will be emailed to owner.
Girls weekend away
Perfect for our needs, cozy and comfortable accommodation located in a quiet and pretty part of town. Every need was catered for in the cottage with attention to detail for guest comforts.
Friends from Germany
We had a lovely weekend in this cosy cottage with our German friends. Beautiful location and a lovely friendly town.