Bungalow, 2 bedrooms, 1 bathroom, 4 people
- english, spanish, czech
Good location, but poorly equipped apartment.
We were a little disappointed with the apartment:
There are no chairs other than outdoor dining chars which do not have cushions.
The sofa bed in the living area does not function as a sofa - it is not possible to use for seating.
No smoke alarm.
Nowhere to sit down to eat indoors. The 3 breakfast bar chairs are uncomfortable.
The kitchen has only very basic equipment.
There is no oven glove, no roasting pan, no wooden spoon, no garlic press, no sharp knife, no vegetable peeler.Pan lids do not fit.
Fridge is very noisy.
There is no extractor, no lock on the door.
Toilet seat is delaminated and therefore unhygienic.
Shower door needed constant reattachment.
Mattress protector appears dirty.
Only basic furniture.
No chairs. Only 2 bedside tables in a 4 bed apartment.
Sunbed feet collapse if used.
Dining chairs have no cushions.
Smell of drains/sewage on most days - probably from the many vent pipes.
Local agent, Flairstay, informed of our complaint (day 8 of 12), said had we notified them sooner they could have offered better alternative accommodation.
Dear David Hawkey,
First of all, thank you for choosing us for your holidays in Tenerife and for taking your valued time to write this feedback following your recent stay in our apartment.
I sincerely apologize for all situations that force you to go through these unpleasant experiences during your stay. As an experienced company, we always try to offer the best quality in all our apartments, but we feel so disappointed that you did not receive the quality standards that you expected.
In order to avoid these conditions in the future, we have already transmitted your feedback to the management and we will do our best to improve the facilities of the property.
Once again thank you for sharing your recent experience with us and, despite your concerns, we hope we are still allowed to welcome you back to Tenerife in the near future to stay with us again and offer you a great property which will meet to your needs.