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100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Disappointing - doesn't deserve even 1 star.
On arrival, (2 days later than planned due to family sickness) the villa was still not ready despite 2 extra days to prepare. The 2 maids didn't leave until 10.30pm which was a big hindrance due to us having travelled all day and being very tired. We discovered immediately there were Insufficient towels for 5 people, an ill equipped kitchen, chipped crockery and glasses, missing DVD player despite being listed as available, no batteries or enough air con remote controls, hardly any loo rolls or enough hand soap.
The villa photos on Home & Away do NOT represent the reality. It is very tired inside and out; Peeling paint, crumbling walls, leaky showers, broken taps, electric wires exposed and a light switch missing completely; the pool was not cleaned and the garden furniture is broken, damaged and dirty. We did flag all this with Akram the owner based in the UK, who then offered us to move from this villa (#7) to his other villa (#19) 100m away within the resort after 36 hrs, at no extra cost. We were told to look first to see if we liked it. Villa 19 from the outside looks great and modern and a larger superior property. Therefore we accepted his offer. So we repacked our stuff (again) and moved villas to start our holiday in earnest. Sadly it was extremely short lived as we literally jumped from the frying pan into the fire!
Another ill equipped kitchen, broken fridge ice maker, a gas hob with only 1 working ring out of 4, a broken dishwasher and so filthy you wouldn't want to use it anyway; no WiFi working (so they took the router from #7 to get it working!), plumbing issues with banging pipes 24/7. So bad the 1st night we had no sleep (and rock hard beds resulting in sore hips/backs) To resolve it we had to continuously run hot water from a tap to relieve the air lock issues with banging pipes so we could sleep; An invasion of ants also in the master bedroom! The next morning we came down to sewage smells permeating the air throughout the villa so bad it made you gag!
We fully co-operated with Akram to get these issues to "fixed" as stated above. However, the WiFi was the only thing resolved! You can therefore imagine that this was hardly a 'holiday', having had an army of people coming every day and us project managing the problems! We begged for this to stop so we could have at least 2 days of normality by the pool uninterrupted before we flew home.
We've got photographic evidence of the issues at villa #7 & #19 to share with you
La villa est magnifique, le service sur place est très bien
Merci pour ce super séjour !
Very relaxing trip and excellent service !!
Group of 9 (adults and kids) stayed here for the weekend, enjoyed the villa immensely. If you're looking for privacy and place to spend quality time with your family, this is the one for you, the villa has 4 bedrooms, and there is more than enough space in the living rooms for more people to sleep. The villa could easily have more bedrooms. There is a private swimming pool and a garden to realx. I would advise renting a car if you are a large group. The owner can also book airport transfers or taxis to pick you up if you don't want to drive.
The owner and his staff gave us an amazing service.
Overall, the villa is away from the hustle and bustle of the city and one could just relax there and not venture out as it is such a relaxing place to holiday. A cook can prepare your meals and someone can buy groceries for you (small fee to cover fuel and time).
We would definitely come to stay here again if we were coming back to Marrakech. I strongly recommend this villa.
Great stay - Recommended !
We really enjoyed our stay here. It's in a very quiet resort ideal for families. The owner and staff were very helpful. We would stay here again !
Nous avons passé un super séjour à la villa. Elle se trouve dans une résidence calme et sécurisée, idéale pour des vacances en famille. Le personnel est accueillant et à l'écoute.
Très belle Villa
Nous avons passé un excellent séjour dans cette très belle villa.
Les points positifs:
- Belle villa agréable au calme avec une belle piscine (ensoleillé toute la journée avec peu de vis à vis)
- Le personnel vraiment bien et disponible (jardinier et femme de ménage : vraiment gentil et professionnel)
- Le propriétaire et le gestionnaire se sont montrés disponible répondant rapidement à nos questions et besoins.
La villa est situé à 20-30 min du centre ville, correct pour nous car véhiculé.
Nous remercions toutes ces personnes pour l’accueil et le service.
Bonjour Monsieur Bou,
Je vous remercie pour cette excellente appréciation. Nous espérons vous revoir bientot.