100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Booked this location and then the night before our arrival had the property manager tell us the “AC was broken” which immediately felt like a bogus excuse. Then spent the next 3 hours (instead of packing) trying to find a new rental while also trying to communicate with the property manager to see if they could provide us a similar replacement. We wound up departing for our vacation the next morning without a legitimate place to stay. On our departure day I tried multiple times to communicate with the property manager with no response. My wife spent the 3+ hour car ride trying to book other accommodations close to the city with no luck. I finally heard back from the manager at 4:58pm that there was a replacement location that we could utilize. The place itself was an adequate location, but the apartment was very bare bones. Did they eventually come through with an option, yes. Was it an awful 24 hours for us not knowing our trip accommodations were settled when traveling with 3 young kids, yes. The unresponsive of the property manager on the day of our arrival was a little tough to swallow and certainly put a damper on the first day of the vacation.
Convenient location, but lacks personality
Convenient location to Whole Foods and Pentagon City Mall and Metro station. The rental doesn’t have anywhere to eat at except for small table in front of the tv. Kitchen island is not really designed for stools even though there are 2 there. There is a nice large table and lounge furniture outside up on 18th floor. Could use at least a dresser or long table for people to lay items out in the larger bedroom. Parking is $10 a day which is a pretty good deal, but the front desk only takes checks - not sure why.