Evolve Vacation Rental
- english, french, german, spanish
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Property needs attention
This property has potential unfortunately during our visit we found it in need of major cleaning and maintenance. The home is spacious but the beds were not comfortable, linens and towels were poor quality and the freezer and refrigerator were not cleaned. The outdoor space could be wonderful however when we were visiting the patio and pathways were overgrown and outdoor furniture broken so we could not enjoy the space.
Sarah, we're very sorry that you did not enjoy your stay at this condo. We take feedback seriously and have shared your comments with the homeowner so we can work together to make the stay better for the next guests. Mattress comfort is very subjective, but we're sorry if you found it to be uncomfortable. The owner has gone ahead and addressed this by replacing the mattresses. The owner would also like to share that they have gone ahead and replaced all of the sheets and linens, had a professional clean up the landscaping and that they have invested in new patio furniture. We wish you all the best in your future travels. Best, the Evolve Team
Like the previous review, I don’t know how this house was rated so well. My family of four and my brother-in-law’s family of three were really looking forward to a wonderful time together. We love the outdoors and were excited to spend time on the decks/patio, go swimming, and enjoy each others company. Unfortunately, this home was a major disappointment. The house was spacious but overall the house had an unclean, musty smell. One of the bedrooms had a leak from the upstairs toilet that had clearly been there for some time. We could not sleep anyone in that room. The house was dim and many of the light switches and outlets didn’t work. This house is in serious need of repairs. We brought some issues up to the owner who became defensive and tried to tell us that the smells were normal for houses in Santa Fe. She was extremely difficult to deal with and threatened to charge us additionally if we left a bad review. The outside was a lot like the inside -- neglected and in need of repair. The backyard was a mess and hot tub was not in working order/filled with leaves.
Lisa, thank you for your review. We sincerely apologize for the leak that occurred during your stay. The homeowner immediately sent an emergency plumber on a Sunday afternoon to fix it for you and it was resolved right away. The house is made of adobe and at times adobe will have a certain smell after rain, which is part of the building material as well as building code in Santa Fe. Additionally, this homeowner usually does not have anyone renting the hot tub in the summertime, so it is not up and running unless the hot tub fee has been paid ahead of time. As you did not rent the hot tub, it was not prepared for your stay. This homeowner goes above and beyond to provide guests with a clean, comfortable home and we're confident they'll continue to host many satisfied guests moving forward. Best, the Evolve Team
Beautiful House kinda...
This is a difficult review to give. Even though we had a great time in the house, you can tell that it is company owned. We have used HomeAway several times allover the US and Caribbean and this one fell short. Beautiful house but just well used, without any personal touch that you would get from renting from an independent owner. I would not rent again.
Brian, thank you for your review. We're glad to hear you enjoyed this beautiful home. The home is actually owned by an independent owner, it is not company-owned in any capacity. The homeowner uses our services here at Evolve simply for booking and marketing their home. We are able to help them give all their guests excellence service, as we are here 7 days a week to help with any and all questions and concerns guests may have before, during, and after their stays. Best, the Evolve Team
Great for large groups
Realistically only beds for 10 but plenty of room for airmatresses that are available in the closet. Awesome place for groups and beautiful property!
Great living spaces but enough beds for 11 people.
Owner is very quick to response. Great house and clean overall.
It would be nice to have a snow shovel to clear out the snow since the driveway has a slope and our car can barely made it out. Also need more salt.
The heater at room downstair is not strong enough and we had really cold weather so we can't really use the room.
Not enough beds and there is no sofa beds. There are 3 air mattress. There is one bed that has queen size bed on a twin size frame so my brother fail off when the mattress tip over.
House is nice BUT map is all wrong!!!
We booked this house because the map on the listing shows it to be in a neighborhood off of Camino La Tierra which is near where our family lives. However, it is actually on a similarly named road in Eldorado, which is 40 minutes away! I contacted Evolve Vacation Rentals, and got a response back that they do not list the exact location of the property to protect the owners. The person who responded obviously did not look at the map that I referenced. The map shows the house near Vista Linda Grande, not Vista Grande Dr. It is not even close to what is shown, and would have been a deal breaker for us. The mistake cost us 6 hours of driving time in our 4 day visit, and we saw our family less, since we only drove over to visit once each day. THIS MUST BE CORRECTED!
Hi Becky, We are happy to hear that you enjoyed this vacation home, but we are sorry for the inconvenience caused by its location. We take the accuracy of our listings seriously - it's even one of our 4 Core Property Standards! While we do not give the exact address of any of our properties to ensure their security, we want our maps to be as clear as possible so that our travelers can find the perfect rental for their needs. We inquired with HomeAway after receiving your feedback, and they have resolved the issue with the map feature on their site so that the correct location is now shown. We apologize again for the inconvenience, and we would love to travel with you again the next time you book a vacation rental! Best, the Evolve Team