2518951665 FOR AVAILABILITY & BEST RATES --- 5 Bedrooms - 2 GF Master Suites
What makes this Condo unique
Top Floor Penthouse level - When you close the Front Door - You close out the World!
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Always A Great Vacation!
We have stayed in this Suite twice. Loved it both times. Really a beautiful home.
So glad you had a great visit! We always enjoy working with you and your family!
Great Condo - Love the Kitchen!
Really enjoyed the space, clean, modern and lots of room! Would definitely recommend !
Thank you for your feedback, Shannon! We greatly enjoyed working with you and your family.
Turquoise Palace 2402D
Wonderful place. Great location.
Thank you so much - we enjoyed having you as our guest and hope to see you again!
VERY NICE STAY
We had a very nice stay, the condo spacious and comfortable. Just be aware the 4pm check in means 4 pm and not before. Not sure why it took from 11:30 to 4pm to clean as when we did check in there was still sand on the floor. Other than not being able to use the bbq and hot tub which both were dirty, overall a nice stay. Still awaiting deposit return. Not sure how long that takes
Millicent, thank you for taking the time to review our property! Depending on the condition of the unit from the previous guests, housekeeping schedule, size of the unit, etc the units can sometimes take a bit longer to clean. However, if they would have completed the unit any earlier, we would have absolutely gotten you checked in before 4pm.
Regarding the cleanliness of the hot tub & grill, had we have known I would have sent someone immediately to address the issue, as we always strive to meet guests expectations. The hot tub is on a 3 day rotation with the onsite aquatics department, however they do handle maintenance calls in between those days. Thank you for letting us know and I will forward your feedback onto the appropriate parties. Overall, we are thrilled to know you enjoyed your stay. It was a pleasure working with you!
Upon arrival we found dirty, cooked on food on almost every piece of available cookware; which was already very limited...(almost every drawer and cabinet in the kitchen was empty.) Had to have housekeeping come and try to clean it, to no avail. She had to throw some of it away and we were advised to use tin foil on the baking sheets. Needless to say, we ate out much of the time. The inside of the ice maker was dirty with a sticky residue and the refrigerator had hair in it. Gross. The jacuzzi was also dirty and broken and maintenance had to come twice within an hour to fix the problem. There was a faulty connection so it kept coming unplugged.
The two smaller bedrooms and the “media room” have no windows and absolutely no light with dark walls and carpet/rugs. The lightbulbs they use are the kind that you can see better if you light a match. It was like a dungeon. I never did unpack my kid’s bags bc I had to take the bags into another room to be able to see their stuff. When I think of beach I think of light and bright. Just not what i was expecting, especially based on the pictures advertised.
The bath towels were absolutely threadbare and the jacuzzi tub in one of the masters would just cut on and start running at random. Also, in the same bedroom all of the lightbulbs were burned out in the lamps. I was told where the extra bulbs were kept and changed them myself. Wouldn’t have been a big deal but on top of all the other stuff it was just another strike.
To be advertised as “luxury penthouse” and the cost per night we expected much nicer accommodations/amenities. There were some other things with the property manager and their housekeeping but you get the gist. Couldn’t offer it to me for free to come back and stay there. My advice, keep searching; much nicer condos at a lower cost. Our stay was April 2019. I can only guess that the previous excellent reviews were not from current renters and the unit just hasn’t been kept up and maintained.
I have nothing bad to say about Turquoise Place. It was very nice and will return there.
We also are disappointed that your stay was less than desirable.
However, the accuracy in your review is not entirely correct. Your calls, texts,
and emails were all answered promptly and your concerns where addressed immediately upon the receipt of the issue. The oversized chefs kitchen
has 22 cabinets and 48 drawers, more than are necessary to fill for a 7 day vacation. There are ample utensils and cookware to serve more than the unit
sleeps. The cleaning company is one of the best cleaning companies in our area with over 400 Five Star reviews. However, we
do understand that sometimes things can get accidently overlooked but
again, your issues were immediately addressed & housekeeping was happy to take care of the error.
The onsite aquatics department is operated by the condo association of
which we have no control. They are responsible for checking the hot tub. Unfortunately they did not report to us that the outlet needed addressing before your arrival. Once we spoke to the supervisor, we had someone correct the issue within 15 min.
There are windows in the back two bedrooms, and the shades can be opened for additional light. The Living, dining, kitchen and 2 Master
bedrooms are all facing the Gulf with 12' floor to ceiling glass across the entire gulf side for ample light. The carpeting, paint colors, furnishings, etc are accurately depicted in the photos used on vrbo.
All of the master bathroom jacuzzi?s at Turquoise Place are self cleaning tubs, and will blow air through the holes in the bottom of the tub when
moisture is sensed. However, this was not mentioned during your stay or we
would have been happy to make you aware. Your email regarding the lightbulbs was received at nearly 8pm and mentioned only being able to see via TV? We always leave light bulbs in case we are not immediately nearby to change necessary ones that don't require a ladder.
Our most recent review was posted in March 2019, it was 5 stars and we have reviews from repeat guest as well.
The stay was great, we really enjoyed this spacious condo! Everything was very comfortable!
The Condo was great, the kids really enjoyed the theatre room! The beds and accommodations were very comfortable, great views and a very nice outdoor space with hot tub, and built in gas grill.
Conveniently located near Zeke's Marina, restaurants, San Roc Cay, Parasailing, Charter Boats, Publix, and more.