Condo, 2 Bedrooms, 2 Baths, 6 Sleeps
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Our family was so excited to visit Destin again. The city did not disappoint, but our accommodations did. This an older condominium, which we knew, but we were excited about the amenities and location. When we first arrived, we noticed there was only one roll of bathroom tissue and no extra kitchen trash bags provided, so we had to go to the grocery store to get some that first night, since there were 4 of us and were staying there a week. We hadn't run into this at any other location we've stayed at before. My husband felt a little uneasy about the cleanliness, so he swept the floors and vacuumed the carpets. Carpets weren't clean. Master bedroom was uncomfortable, as I it has a foam topper on top that doesn't fit the mattress properly and leaves a gap between the headboard and the topper. The sheets in the other bedroom had sand in them, so not sure if they have been laundered prior to our arrival.
After all that, the worst part was to then receive a message from the owner about what the cleaning crew had found after our departure. Said carpet was greasy (based on prior testimonial, previous guest mentioned carpets were dirty), that master lock was broken. It is a sliding glass door that opens to the balcony and was like that when we arrived. Also, that one of the small rubber pads in dining room table glass was missing. We didn't even use it and were hardly at the condo, anyway. Lastly and most upsetting was that floor on patio was marred, as if a grill had been tugged back and forth. Oh my gosh, we would NEVER use a grill, period, but the insinuation that we did was very insulting. The overall tone of the email and the content was very upsetting.
Needless to say, we will not be returning to this location and have learned our lesson. In the future, we will do our own pre-check of the accommodations, take pics and send to the owner to avoid this.
PS - many of the workout machines in the gym were not working and looked like they had not been in awhile.
We really enjoyed staying there. The place was beautiful and we enjoyed all of the amenities, especially the easy beach access.
Amazing view clean condo loved it!
Amazing view clean spaciousness condo loved it!
First family vacation good overall
The condo was nice not as clean as it should have been, trash under the master bed, carpet in the master bedroom was dirty, a dirty hand towel behind the other bed (that I left there)
Hi.. Thanks for your comments. I appreciate you pointing these items out as cleaniness is very important to me. Yours is the first 3 star review I've ever received on either of my Surfside condos. The vast majority of my reviews are five stars. So this is a serious matter that I will investigate.
Experience on our stay
We really enjoyed our stay at the condo. The location and activities surrounding the area were perfect. Our absolute favorite places to eat were Pompano Joes, Bubba Gumps and Pepatino’s Mexican Restaurant.
The only con for the property was the front desk staff. They were not professional at all. That was disappointing for such a nice resort.
So glad you had fun at the condo and in Destin. Just wanted you to know that I've passed along your comments about front desk staff to Surfside management. Thanks for sharing. I can honestly say that this is the first such comment I've received. Hope to hear from you in the future.
Loved the view
Loved the view, great communication with owners, unit was as listed and was neat and clean, location was excellent
The location is the best...within one mile of the Silver Sands
Designer Outlet Mall and so close to great golf courses (8 different
courses with 5 miles of Surfside), attractions,
restaurants..you name it! Along new Highway 98 there's much
fun...putt-putt golf, go-carts, arcades, boutique shopping, water
parks, cinemas. On the beach you can rent jet skis, wave runners,
go para-sailing and more. Other fun things to do in
Destin...Boating, Sailing, Dolphin-watching, Surfing, deep sea
fishing, and more. Not much that isn't here!