Stoneleigh Village is situated in Sidmouth near the Jurassic Coast and consists of 10+ luxury holiday cottages with 2 or 3 bedrooms. We aim to make our guests comfortable to a very high standard. All cottages have a private entrance and a luxury feel which are complete with bed linen, a fully equipped kitchen with dining area and a private patio. You can sit and relax in your lounge on a comfortable sofa complete with coffee table and TV.
- Cottage1054 sq. ft.
- Half Baths0
- Min Stay1 - 2 nights
Self Catering 4 star luxury cottage
- Response time:
- within a few hours
- Calendar last updated:
- Aug 16, 2018
One of the beds in the twin room smelt like a tramp had slept in it - stale urine! The cleaners had tried to mask the smell with a cleaning product. No one could sleep in the room, so I had to sleep on the sofa making for a very unconfortable night and totally unacceptable to provide accommodation in this state. VERY disappointing especially I I had stayed there before. If it had not been 11:30 pm when this was discovered I would have rejected the accommodation. I tried to find the manager in the morning and call but only got an answerphone. Further call were always met by the answerphone.
Dear Mr. Sealy, Thank you for your review. We are very sorry to read that you have not had the experience at Stoneleigh we are renown for. We have investigated the cleaning issue and we have taken appropriate action to make sure this will not happen again. We are still investigating how you had not been able to reach us. Please could you clarify which number you dialed to get in touch with us. We request you to email us directly on firstname.lastname@example.org. Kind regards,
It was the first time we had been to Sidmouth. Helpful with late check in and early check out but didn't see anyone in the reception at all the whole time.
Only half a used toilet roll left for us, a door mat down as a bath mat, and no extra waste bags to use. If you don't provide at at least a couple of these then you should tell the client as I didn't bring any and so had to go shopping for them.
Curtain poles were not fixed properly so came down. I put them back up but no screws in poles to fix them.
Kitchen very nice. Sofas very slidy and uncomfortable. Nice shower.
Dear Hardy Family, Thank you for taking the time to write a review for us. Every comment is important to us as it helps us improve where needed. We are sorry to hear that the issues you mentioned have led you to write a low rated review. We shall have a look at the curtain poles and the slidy sofa as you have described for us, thank you. As for the toilet roll and waste bags. All cottages are self catering, we make sure that we describe ourselves as such. As a service we do supply some basics like toilet roll and waste bags for first use. Thank you very much for pointing out where we should improve. Best wishes, The Select Villages Team
The Devon region offer a unique combination of sandy beaches, history and pretty fishing villages on the River Exe estuary. Visitors are treated to rural locations amidst stunning coastal scenery, within easy distance of lively and interesting destinations for family days exploring. The picturesque village of Lympstone never fails to charm visitors with its friendly atmosphere, and Exmouth's unique boutiques and historic seafront remain the most popular resort for holidays in East Devon. Sidmouth is an elegant seaside town set at the foot of stunning red cliffs and is part of the Jurassic Coast.
Damage deposit: GBP100.00
Contractual booking deposit: 100.00% rent