...in need of some TLC. Really struggling to write this review because despite everything we had a brilliant holiday in Gozo. However, we wouldn't return to this property for a number of reasons. The price of the holiday was slightly more expensive than we usually pay but given the good reviews we had high expectations. After settling in we spotted that there was no bed linen or towels for the downstairs bedroom - we transferred some spare bedding from the upstairs so were just short of a few towels. Then as night fell the fuses tripped and we were left in darkness. We managed to find one fuse box which didn't solve the problem so called Jeff who directed us to the other fuse box and problem solved. He kept asking what we had plugged in and whilst we hadn't done anything I was left feeling in the wrong. I also told him about the bedding and he promptly arranged to have the housekeeper sort in the morning but again no apology. The fuses continued to trip over the next couple of days and it was discovered to be a broken pool pump... not us!

I had reason to call Jeff later on in the week when a family was let into the house. They had been transferred by a car hire company and taken to the wrong house - quite an in uncomfortable moment for everyone but easily sorted although with little customer care.

The house itself was not uncomfortably dirty but not particularly clean -the worst being - a plughole blocked with hair, brown slime behind the taps in one room and the fridge freezer was a little rusty and mouldy. The kitchen was oddly equipped - not many mugs, lots of glasses and a bizarre amount of plates and frying pans. There were chips in 50% of the crockery, a few of the frying pans had seen better days and the can opener rusted beyond belief. None of this spoilt our holiday just sadly made the house feel a little unloved and uncared for.

The worst problem we encountered was the heat! With no air conditioning and temperatures of around 36 deg not one of us slept properly at night. My son had the back bedroom and it was stifling - the room did have a ceiling fan and floor fan but it didn't seem to help. He ended up sleeping downstairs on the sofa.

Not a particularly positive review but aside from the air conditioning everything I have mentioned could be easily sorted and the house itself is lovely, the pool is great (very well used over the week), the views fantastic and Gozo was beautiful.