100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Lovely apartment and great location!
I enjoyed my stay at this apartment. It is ideally located close to shops and restaurants, and short walking distance from town center. The apartment was very clean and comfortable and I was delighted that it had a washing machine and dryer. Martin, the landlord, was very friendly and accommodating to any requests we had. I’m looking forward to staying here again when I return next year. I would definitely recommend this location to my family and friends.
Thanks for the 5* review Orene.
Normal service is resumed!
See you all again next year...
Martin and the team
Our stay was really disappointing, we found the apartment to be lacking greatly on cleanliness in many areas.
We're going to have to stick our hands up on this one and admit that we fell short on this occasion.
Suffice to say that the housekeeping team concerned have been made very aware that their work was not of an acceptable standard, and further training has been given - which will be monitored much more closely in future.
However, we're of the view that a 1 star review is not justified. Whilst we acknowledge that some specific areas that should have been cleaned (under the sofa and a bed for example) were not, this review gives the impression that the apartment was dirty throughout. It most certainly was not.
We take guest satisfaction very seriously, to the point that the morning after arrival, we send an email to the booking guest asking whether everything is ok. Unfortunately this group didn't see, and therefore respond, to that email until after they departed, so we were not able to action their concerns - which we absolutely would have done.
Suffice to say that, although it hasn't been mentioned, as soon as we found out about the problems, we made an offer of compensation to them for their poor experience, which they accepted immediately.
We can guarantee that a review of this nature will never be repeated.