Owner's Response: This is not true as described. They rented the Apartment for 4 nights with 3 people. As normal, we did the check in, at time we where planing it. It was a woman how took the apartment over and I was more than 20 min with her what I normally do in 10 min for explaining everything, even the light system showing to her, what is really fancy stuff, its called BUS system, what is maby not for everyone manageable. The lights where working properly during the hole stay and before and after its even working since years. The true thing is that the toilet in the lower level was not working and the shower flooded, its because there is a pump what brings all the water out the apartment. The guest before put in the toilet cotton cosmetic towels what was blocking the pump. The pump is not working and the water stands. We are really sorry for this cicumstances. As they informed me at 9:30 this day I had a plummer during 2 hours and he fixed the pump, told me about the cosmetic towels and toilet with shower everything worked proper again. That was at noon the same day. In the note he told me anyway that they would like to leave the apartment at 4 pm. I see no big mistake on my side because.. I was there at time we arranged it, to check them in. I made the check in with some woman she was not interested and responsible for the group at all. They where just working together as she said. The light system ( BUS) was working all the time, sins all years I rent the apartment now. There was the problem with the pump as I discribed above, but I fixed it in hours ... The Chef from the company or the 3 person, I never have seen him, wrote me anyway in the first massage at 9:30 that they leave at 4 pm so he gave me in his opinion no chance to fix and take care of it. Last we never had problems in all the 6 years we are woking with homeaway as everybody can see in all other review. I had so many people that I host, most of them where groups or family bigger than 3, we have mostly 4-6 person in the apartment. In my opinion this Mr. was very stressed from his working day, the woman how took over the apartment was not able at all and did not want to stay from the beginning. With so many other person how like the place, and had no bad experience with dirty towels, bedlane or no hot water at all some person will not match with each other.... Its not true that the sheets where dirty the hot water was not working and the other unit is a staircase with looked door