House,& casita 3 Bedrooms, 3.5 Baths, (Sleeps 6) WI FI
Check-in: 4:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Great house and neighborhood
Could have been better equipped for cooking
Great having you as guests!
I always welcome feedback.
Would never stay here again
There was so much noise from the construction next door that we had to leave early. No extra blankets so it was really cold at night. No shower curtains. Mold inside kitchen cabinets and walls. All bedrooms upstairs. Stairway had huge opening on one side. It was not safe to take luggage up the stairs. This house would not be safe for kids or elderly. It was a good location about 8 block walk to the centro area mostly uphill on uneven sidewalks. Because of all the problems and since we left 3 days early, the owner did say she would refund two days.
Yes ...there was noise from next store where they were doing work . For that I was sorry for the inconvenience. I also understand the desire to leave because I too am sensitive to noise. Because of that I refunded a portion of their money.
The other issues were very solvable ...the are 2 fireplaces to heat the house they never used. I would have immediately sent over Juan to Iight them and show them how to use them. I never received an email indicating this. Also there were two guests. There are 5 beds in the house all having warm blankets on them made up. Why not take blankets from the extra beds if they didn’t find the extra blankets in the armoire in the guesthouse.
No one has ever complained of mold... look at the review of people staying just before. Look at all my reviews.
I had been in my house just prior to these guests and found no mold.
Sometimes when there is a legitimate complaint ( ie noise)
and one leaves , they find things to complain about to finance their decision to move to other quarters.
San Miguel de Allende is a must-visit city for all who travel internationally. For those of you who prefer to seek a VRBO property, you cannot go wrong to stay at the beautiful Casa Ariel. We were extremely pleased with the initial communications with the owner and with the follow-on correspondences with the property manager. Our stay was truly outstanding.
We so enjoyed having you. Please return!!
Beautiful Mexican House
We loved the home and the Mexican decor. It really provides a great sample of Mexican decor, hand made tiles, loved, loved it. Great location to everything in the city.
We loved having you! Please return soon!
Great time in San Miguel
First time in San Miguel de Allende, house was big enough for the four of us, we had couple of minor issues and Pilar took care of them immediately, this made us feel welcome.
The Antillon family
Nice and spacious home in beautiful San Miguel de Allende.
Our experience was a mixed bag. The booking went very well, and the owner communicated in a timely and friendly manner. The house was beautiful and spacious, as promised. And we generally very much enjoyed our stay. We did have two issues we felt were significant and that definitely took away from the experience. First, after the initial confirmation, we never heard from anyone again. And this was despite being told we would receive follow up communications and additional instructions and confirmations at the time of our stay. We did not receive any responses to our many emails and phone calls, which became more urgent as we got closer and did not hear anything. We had to just show up hoping the house was ready. Unfortunately, it was not. We finally got ahold of someone the morning after we arrived, and they did not even have record of us. Obviously, this was ridiculous and terrible. The staff did work hard and did a great job after hearing from us, but it did not erase what happened. Second, the fireplace in the living room has a gas leak. We had to sleep with the windows open the entire time. This was fine but for the two nights that almost dropped to freezing. Those nights were terrible. We complained of the gas and were simply assured nothing was wrong. This was totally ridiculous and unsafe.
This has never happened before. All my guests receive a detailed Welcome Letter and last minute instructions. I never received any emails from this guest. There must have been a mix up here. My phone is listed. I wish they had followed up with a call to me. I certainly apologize for this . There must have been some slip up with the correct email. I certainly will have all my repairmen look into the gas situation.
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