800m from Porto de Mós beach, sought after area, underground parking
Sarah O'Shea Cotterell
- english, portuguese
Pool / Spa
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Holiday in Lagos
Apartment was excellent, just as it looks on the website. Terrific location, very clean and spacious and had all the facilities that you would ever need. Check in and out was easy and all emails to property manager were replied to promptly. Will definitely return for another trip.
Great Value for Accomodation!
This property was a delight, spacious and comfortable. It was especially nice to not have to fight for a parking space. A few improvements would have made the apartment even better; the plumbing pipes made a sound consistently throughout the day; the mattress pads crinkle and are flaking; the dining chairs are very worn and flaking. There are actually 2 nice bathrooms, not just one as listed in the information. The view out the back veranda is hindered by an abandoned concrete structure and unkept building lots.
suggestions for improvement
The check in process was difficult for traveler's without phone access. We bought a European sim card for our phones but it did not work in Portugal.
We had to borrow a phone to call in for the code to enter the condo. Joas did not give us the additional code to enter the building. So we had to drive to a restaurant and borrow another phone to call back for the code for the building. Also the complex was not well lit so we had trouble finding the actual building in the dark. All these steps added at least an hour at the end of a long travel day! Please provide access info by e-mail well in advance for traveler's without phone and limited e-mail access.
The condo was well equipped with dishes etc but it would have been helpful to have a small amount of dish soap, a dish cloth and more than one dishwasher puck for a 5 day stay. We had to buy a large container of dish soap and left it behind.
It is annoying when you charge the credit card for the damage deposit rather than just putting a credit card hold for the amount. We were out 10 euro when the credit card refunded the damage deposit.
For these reasons we can only give a 3 star rating.
Feedback is always welcomed but I believe a little clarification regarding the check in is required here......
Having requested clients' arrival details in our confirmation letter when the initial booking was made, and despite chasing the arrival information on several occasions, we were still waiting for the client to send their flight details and estimated arrival time in the resort even until the day before their arrival, which is obviously not ideal for us or them
The apartments' address, google co-ordinates and contact details were sent to the client on 2 seperate occasions; They were sent on booking, and then again 1 week prior to the clients arrival.
Client was made fully aware of the check in proceedure and that a call was necessary when leaving the airport.
My colleague João was in fact able to call the the clients which would suggest that they possibly dialled a wrong number?
We know from experience that some clients don't like to make calls due to the charges involved which is understable, and if we are informed in advance of the fact and if the property has a key safe, as is the case with this property, then we try to wherever possible send the codes by email on the day - but of course we need to know in advance that this will be necessary.
With regards to the credit card deposit, this arrangement is always dealt with directly between client(s) & HomeAway. As hosts, we update Homeaway after client(s) has checked out with regards to any damages caused during their stay, and they make the necessary charges.
We stayed here for 8 days. We've travelled a lot and I have to say this apartment is definitely one of the nicest we've ever stayed in. It has absolutely everything you need for your stay in Lagos, the kitchen is really well equipped. We felt safe and comfortable and it's super close to the lovely Lagos marina where there are plenty of yummy restaurants. We also found it the ideal base to travel the Algarve from Faro to Sagre. It is also extremely clean. Really can't fault this place, it's exactly as you see it on the photos. The only real suggestion I could make is to place a bin in the bathrooms - but that is of course a very minor issue. But don't hesitate to stay here, you'll love it.
Wonderful apartment located on the outskirts of Lagos...center of town is 5 minutes away....spacious & cleaner than clean in a quiet neighborhood...the apartment is exactly as pictured on the website...Sarah is extremely accommodating & the apartment is very well equipped...I would highly recommend this property to anyone but my only fear is that it won’t be available for me...we have stayed here 2 years in a row
Thank you very much M & C for taking the time to review the property, please don't hesitate contact me to book for next year!
No issues at all. Spacious, clean and great location. It is very safe and has all the amenities you need. 100% would return.