Owner's Response: We are truly sorry you did not enjoy your stay at our vacation rental. If we would have known of your issues at the time of your stay we could have directed you to the bedding and amenities or have had some sent up. I imagine that would have been frustrating. We just replaced the mattress cover so I apologize for that one. We have equipped the condo to feel like a home and most appreciate the iron, laundry baskets, play pen and vacuum in the closets. As far as “clutter” overflowing into the living room I am thinking you are referring to the wifi and cable box which are a nice addition to the entertainment but yes, I agree … possibly unsightly. The dishwasher needs jet dry or the black dishes stain with water. The cleaners are usually fantastic but due to the fact you stayed in peak season it could have been missed. We are sorry to hear you did not find the value in the condo. We truly feel this was a great rate for peak season and we also waived your pet fee. As far as stating the walls are not painted I find this unfair since they have been minus one small portion in the bedroom (essentially a closet). So I do feel we advertise “as is”. In your email you stated you travel five star ...we do not state we are a five star or that we have a private hot tub or BBQ. I am sorry if you misunderstood the listing information and were disappointed. It was not how we wanted you to spend your holiday but are happy you enjoyed the meter of snow Fernie delivered.