Owner's Response: We were candidly taken aback to read this review and certainly wish to address the comments about our home as we never had a guest express these types of concerns. Our guestbook, which is available at the house for anyone to read, reflects comments more like the July 2014 review. Our property manager can attest to the fact that we immediately address any necessary repair or upkeep; not to mention the pride we take in our furnishings and the enjoyment of the outside deck and pool area. This is not just a rental property for us, we use the house ourselves several times each year and with each stay we strive to ensure our guests will always enjoy their time in our home. To specifically address the issues raised here---1) we always indicate that our quote includes all taxes and fees; 2) we never had an odor issue before and nothing was reported from the property inspector; however, the issue in the bathroom was immediately addressed and we do not understand why the bathroom was unusable following the plumber’s visit; 3) Hilton Head is a damp area and like most homeowners, we constantly check for any mold issues; there have been no such reports from any guest since the date of this review and the home has been occupied every week since then; 4) we had family in the house in May and there were no wi-fi problems; if this guest had reported the issue we would have contacted Time Warner to investigate; 5) yes, there was a call for a DVD player and one was delivered the same day; 6) the grill is 3 yrs old and the “wet bar” is an outdoor sink and counter—again--the SC climate takes its toll but I don’t believe either was in a “disgusting” state but we will ask our inspector to be mindful for the future; 7) there was one outside chair that had begun to tear and has since been discarded; 8) the gardener did not complete the spring planting until after this guest’s visit and for that we apologize for the state of the plants. We believe we are only a five minute drive to the beach, but will re-time ourselves on our next visit! We are happy to consider providing beach chairs in the future. Again, this is our home, not just a rental, so we take these comments to heart and can’t help but wish the guest had telephoned us or the property manager during their stay to report any overall dissatisfaction. This review is so contrary to what we normally hear from our guests. We remain prideful of our home and committed to ensuring a wonderful guest experience.