Royal Shell Vacations
- english, spanish
We called ahead of time and asked about bringing our boat and trailer. Staff at Sanibel Harbor states that we could park it in the parking lot, upon arrival we parked away from everyone else next to another truck with a utility trailer attached. We received a warning so we asked and the person who was the emergency on call was less than friendly, very rude and unhelpful. Though the security guard was kind of rude at first she did tell us where to move the truck and trailer too so that we were compliant with the rules. We are very clean, quite and keep to ourselves and we had security come to us a few times to “make sure we knew and understood the rules”. We feel this was because we look a lot younger than we actually are. This made our stay less than pleasant and we will not be choosing this resort upon our return to the area next summer. We wished we had known about the air mattresses from the beginning. We would have used that instead of one of the kids sleeping on the couch. We attempted to get a hold of the property manager a few times, never in the office and did not return calls. Check in was very confusing because we could not get with the property manager and we were there at 3pm to make sure we did everything as we were supposed to. We have stayed in quite a few VRBO’s in our travels. The problem with this one is the staff on property. If they do not want young families coming it should be communicated to the booking company so people do not waste their time or money.
Thank you for taking the time to provide us with this valuable feedback. As the property management company, our records show that we did return your call and left a voicemail with detailed information, with options for your boat and trailer. We do hope that your future travels to the area will provide us with an opportunity to help you and your family with suitable accommodations that would suit all your family needs. We look forward to seeing you and your family again in the sun!
Best Home Away place yet!
Loved everything about it! The views, the amenities and the friendliness of the lady that worked for the condos. The condo was perfectly decorated, updated and the bedding was comfortable. I would definitely go back!
Thank you for taking the time to review your stay! We are so glad that you had a wonderful time and we look forward to seeing you again in the sun!
This place was easy to book and INCREDIBLE to stay in! We liked it so much that we stayed an extra day. It's not a huge rental, but it has top-of-the-line everything. We felt like we were living way above our means for a short time and it felt great! The people here were great and we used the resort's beautiful pool and restaurants since they were so close. The service there was outstanding! We spent evenings on the screened in porch and watched some beautiful sunsets. The master bathroom shower, yall---it's awesome! I'm afraid I can't do this condo justice with words. You have to see it for yourself!
Thank you for taking the time to write this glowing review! We are so thrilled you had a fantastic experience and were able to enjoy the condo's beautiful updates and dine at the near by restaurants. We look forward to seeing you again in the sun!
Nice condo BUT
Great condo, but very lacking in normal supplies you would expect if you were traveling a distance to stay there. You will have to buy everything from sugar to cooking oil to tin foil. There is literally nothing in the kitchen. Also, it’s not great if you plan on doing more than reading and relaxing. If you plan on using the pool, The residents and security are awful. Don’t like kids or noise.
Thank you for taking the time to review your stay and provide us with this valuable feedback. Due to Florida health codes, we are not permitted to leave any cooking/food items in the property due to the risk of potential contamination. We understand how this may have caused some inconveniences. We do look forward to seeing you again in the sun!
Spring Break Fun
This is a wonderful condo! Very clean, updated, nicely decorated. The location is convenient and access to the Marriott is a definite plus. The only negative was that it is lacking a few “extras” that would have been helpful-the kitchen has your basic cups, plates etc but does not include things like salt/ pepper, aluminum foil, ziplock bags etc, the things that you don’t realize you need until they aren’t there lol! Also, it would’ve been great if there was a small cooler to use and a few beach towels. The pool area is pretty small and we had difficulty finding chairs on some days. We arrived approximately one hour prior to check in and went to inquire at the rental office if we could access unit yet. No one was there ( we didn’t know at the time that the rental office onsite doesn’t manage this unit). We went up and tried our code on the door. Door opened and unit appeared ready. We left our luggage right by the door and went down to take a quick walk around primarily to be sure we had parked in the correct area ( there was no one at the gatehouse when we arrived). When we came back to the unit the door was unlocked and someone had dropped off some paperwork about our stay. It was concerning that the door was left unlocked with our luggage, purses etc in plain site. I understand that we were there a few minutes early but leaving the door unlocked was concerning. Overall a decent stay!
Thank you for taking the time to review your stay! We are so glad that you had a wonderful time and enjoyed this beautiful condo. Thank you for taking the time to provide this valuable feedback about your stay. We hope to see you again in the sun!
Very nice updated condo, conveniently located to the causeway to Sanibel Island. A few glitches with the dryer and dishwasher but management was attentive to the issue and had it resolved within a few days. Deck area is very nice. The time of year we were here did not allow for us to see sunsets from it but an easy stroll down the beach and we had a fantastic view. We had access to the Marriott Spa and restaurants. Would recommend staying here.