100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Wonderful communication with owner. Property was clean and the fruit in front yard was delicious! Overall excellent stay!
Beautiful home with excellent kitchen, very convenient to Palo Alto and Stanford
We stayed here for graduation weekend and it was an excellent house for our needs. Spacious, comfortable, with a very well equipped kitchen and an excellent master bedroom.
The backyard needs a little sprucing up, after the winter/spring weather, but other than that the house met or exceeded our expectations.
Spacious home with plenty of room for people but double booked, too loud
Let me begin by saying the owner has good communication and will respond pretty quickly to questions. I hope our experience was unique and not normal. When we arrived, the door was locked and we couldn't get in... because the house was double booked for the first night and another group was already in the house! We had booked months in advance for a Stanford class reunion and was staying with another couple with a baby. Anyone with kids knows traveling with a baby is hard to begin with. After calling the owner and confirming the home is double booked, we realize that we are going to have to try and find a place to stay last minute in Palo Alto on a busy reunion weekend! The owner ultimately found a hotel room for us to stay in but the process took over two hours while sitting in the rental car with a fussy baby, and we missed the first reunion activities. At that point we were just happy to know we had a place to sleep and was not concerned with the quality of accommodations. The next day we moved out of the hotel and checked in to the house. It was clean and had space for everyone. Unfortunately that night when we came back at 10 pm from a long day of reunion activities ready to go to bed, we discovered that the house on the corner was having a crazy loud party in the front yard. The party went on until after 3am. We called the police 3 times to complain about the noise which was so loud the bass resonated in our home. The police would show up and it would be quiet for about 20-30 min, and then the party would start up again. Needless to say we did not get any sleep. The cul-de-sac is full of cars so if you are meeting a group of people you will have room for maybe 2 cars max in the driveway. Lucky for us we just had one rental car for our group and was not a issue. If not for the double booking and the insanely loud party music we would have been quite happy with the house. We will probably not risk staying again due to the risk of loud noise. It seems that there are quite a few people living in the house on the corner and for us having quiet late at night is important.
We are very concerned by your troubles with your stay. We understand it must have been a tough time for you. We were surprised as you when the scheduling issue with the system had you arrive a day early. We moved as fast as possible to get you in to accommodations which is some feat in the bay area at the last minute. We have logged this issue with Home Away and are waiting for remedy. We did follow up with the owners of the property where the party was and it seems it was a special event as this is not the norm for our neighborhood. The party was probably responsible for the parking issue which is also not normally an issue. Both these events were outside of our control and we did our best to help but as it turned out it was the perfect storm of inconvenience for you and your group. Thanks for the kind word about the house and your understanding. Given the circumstances around your visit they are very much appreciated. Thanks and sorry for your inconvenience.
Luxury is the right word!
HUGE house, immaculate and super comfortable! Luxury bath. We loved staying here.
We loved this house. Very clean and everything you could possibly need.
Beautiful home. Easy access to everything. Really enjoyed ourselves. Thank you for sharing your beautiful home.
We stayed for 2 nights. Everything was great.