Please ask the owner or check their rental agreement when booking the property.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Not what it advertised itself as
Great location within 5 mins walk to lovely beach but not a good hotel. Smiley staff who need training and support to do proper job. Hadn't realised we were arriving despite booking through Expedia so rooms not ready at 5 in the afternoon and had to wait while they were hurriedly cleaned. But then the whole place was unclean - the bathrooms need really good scrub, mosquito nets had holes in them and many bloodstains on them, lumpy chopped foam pillows or brick pillows, gaps under doors allowing rather large insects into room so had to block up. We had 3 rooms, two showers didn't work properly and one loo. Evening meals intermittently available, not on our arrival evening but then we found great hotel next door. When we did chance eating at Crystal Blue chicken not cooked through even after next table to ours had already complained about this and ours was served 15 mins later. Should have paid attention to negative reviews. Would say that might suit if your on a tight budget and backpacking but at £50 per room certainly not worth it. The great hotel next day serving lovely food and it's great facilities saved our holiday at Nilaveli beach. I don't like to leave a negative review but felt I needed to for Nilaveli Crystal Blue.
Thank you very much for your review which helps us to improve the lapses on our part and to keep our staff vigilant about the good house keeping and serving of meals
Close to the beach
We wanted a place to relax and enjoy our holiday. We found the place.
Lovely hotel close to the beach
We had a lovely time here, there were peacocks when we had breakfast and we had lovely food here. We loved playing with the ginger kitten :) and the resident dog was a sweetie, a real joy to stay here.. Room was huge and air con was nice and cold.. Thankyou!!
Nice location badly managed
Nice location with some staff trying hard to please. With some training and a good manager with attention to detail the place can do better. The manager feels it is ok to have insects and frogs in the room as the hotel is surrounded by bush. Need more staff in the kitchen. Won't be going back
Thank you for your comments. We will improve on the Points you mentioned. Its good you tell us about this so this so it will be better for future. We are happy you liked the Location.
Da evitare assolutamente
Classica trappola per turisti, non è sul mare come dicono loro, il WiFi funziona solo nelle aree comuni e non in camera, non puliscono le camere e se le puliscono non ti rendono gli asciugamani, il bagno è privo di prodotti per lavarsi, nemmeno il sapone, inoltre i sanitari sono in condizioni precarie al punto che ho dovuto ripulire la doccia dal calcare perché non usciva l’acqua, le sdraio costano 5 euro e te le devi portare a mano per duecento metri. Il ristorante è mediocre e caro. Il proprietario incombe come un avvoltoio sui tavoli del ristorante e voleva farmi pagare la colazione che invece era compresa e solo dopo svariate mail e telefonate in Italia a Expedia sono riuscito ad ottenerla. Intorno non ci sono né ristoranti ne bar ne negozietti, il nulla, devi prendere il Tuk Tuk per fare qualsiasi cosa che non sia stare in spiaggia. La tanto decantata Pigeon island non vale certo la spesa per andarci: pochissimi rimasugli di corallo vivo e qualche bel pesce ma niente in confronto alla vera barriera corallina. La spiaggia è bella ma l’acqua non è trasparente e ci sono continue onde, bello per il surf ma non per il bagno, unica nota bella l’avvistamento di tre squali balena durante il tragitto di ritorno dall’isola. Va detto che il personale dell’hotel cerca di parare i colpi ma l’ottuso comportamento dei proprietari ne vanifica gli sforzi. Evitatelo assolutamente.
Thank you for taking the time to share your comments about your recent experience at the hotel. We appreciate your feedback and appreciate it if you take the time to bring it to our attention. You had been staying at room No 11 and WIFI is available out of the room and we had been seeing that you had been sitting there with your Mobile Telephone. Your room had been cleaned daily and during your stay with us you had been speaking with the staff and mentioned not anything. We regret, that you had to carry the beach chairs to the beach around 180 meters and at any request our staff could have assisted you to carry them for you. We made a print out from your EXPEDIA booking and it was clearly shown, that the bookings showed only Room only without breakfast. Anyhow the Management had the liberty to give you the breakfast free of charge and you saved USD 84 for this gratis service from us. We understand, that there is not many restaurants / bars around but booking a place in the FAR EAST you definitely have made inquiries and should have learned about the facilities of the area. All meals offered here(expect the Seafood Platter ) are under EUR 10.
That one of the owners occupies the restaurant a table and does her work and sees, that the operation is smoothly running ,could one be beneficial to the hotel and the guests.
When our Receptionist Banu said good by to you on the check out day and mentioned to come again, you said definitely yes, we will come again.
Once again, please accept our sincere apology and we hope to serve you better for your next visit with the best of our services provided to you.
Nilaveli Crystal Blue Hotel