Evolve Vacation Rental
- english, french, german, spanish
Check-in: 3:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Canceled bookings will not receive a refund
Warning! Please Read!
I gave this rental the benefit of doubt based on other reviews. Other reviews mention cleanliness, pests, and maintenance issues. I assumed these issues would have been resolved, but they were not. I agree with other reviewer’s sentiments that this cabin “has a lot of potential”, but it falls short of acceptable in certain areas. We loved the size, layout, style, and views. However, we did not appreciate several other aspects.
The first thing we noticed were the broken beds on the main level. The wooden slats were broken that hold the mattresses in both main floor bedrooms. This caused us to sink into the bed and made for a terrible night’s sleep. We didn’t notice this until 12am, so we didn’t want to call or wait on maintenance. The second issue was insects and rodents. I wouldn’t consider myself to be a picky person, but I drew the line when I found dead insects and mouse poop under the covers of one of the kid’s bunk beds. Once the kid’s saw it they wouldn’t go near the bunk beds and slept on the couch. We also visually saw mice run across the floor. The final straw was when we found a snake near the kid’s bunk beds the second night! I was able to kill and discard the snake before the kids saw it. If they had seen it, they probably wouldn’t have slept in the basement… but, who can blame them. Other things worth mentioning: The elongated toilet downstairs has a bowl shaped seat (the seat is too small for the toilet). Also, the dishwasher looks like it was cleaned with coffee. I can’t possibly understand how a dishwasher got so dirty. It literally looks like they used coffee grounds in place of dishwashing detergent.
IF you want to stay here, I would suggest getting a confirmation that these issues have been resolved before paying. For the money we paid, we shouldn’t have had to deal with these issues. This rental should be taken off the market until these issued are resolved, because there could be potential health and safety concerns if left uncorrected. I did call the owner on the last day to explain some of the problems. He apologized and said that the issues would be corrected immediately. However, I am skeptical based on other recent negative reviews that seem to lack any sort of corrective action. Actions speak louder than words. I did not ask nor was I offered any discount, refund, or partial refund for our inconveniences. I totally understand that it is not realistic to expect any home to be 100% insect free and there is always a chance
Not worth the money you pay
This was a decent cabin. Honestly though we were expecting better for the price that we paid. The pictures paint a little better picture than it actually is. With a little tlc the place would easily be great again. The driveway is very rough and the trees need trimmed back from the driveway. Upon arrival we checked things out and it was pretty grubby. We did cleaning of our own before we brought any of our personal items in. Basement had bugs on floor. Which I know is expected in mountains but they could have at least been swept up before we arrived. There was a dead mouse in upstairs toilet that we removed. After cleaning the cabin ourselves. We brought in our belongings including food. After a couple days my daughter was looking in kitchen and saw a mouse run across the counter. After inspection we found the mouse had eaten our bread. We set a trap and caught him and removed him. Then for the remainder of the trip we had to keep our food in totes because of the rodent and there were also ants. The dishwasher was also pretty nasty inside. We chose not to use it. I had to wash all dishes before we used them because they were just kind of grubby. Like I said I understand it is in the mountains but for the price we paid we shouldn’t have had to deal with that. Overall we really enjoyed our stay. The private boat dock was a huge plus for the property. We were able to keep our boat and jet ski in water all week and trailers down there as well. The place is a nice location and seriously the bones of it are great. Just needs a little more effort in the cleaning department. A good deep clean of the place and some care to the outside this would be a great rental.
Elizabetg, we're sorry certain aspects of your stay fell short. Cleanliness is of the utmost importance and we can confirm the cabin has been deep cleaned since your stay. Additionally, the property is a log cabin in the country and pests can be seen from time to time. However, the homeowner does all they can do prevent pests, such as setting traps and will continue to do so to ensure this isn't an issue for future guests. We can confident that moving forward, guests will have five-star experiences! Best, the Evolve Team
Beautiful cabin- great living and deck space for visiting and relaxing. The AC was amazing after a long day on the lake. Fun space for the kids downstairs! The Boat dock is only a short drive and is clean and safe. Thank you to the owner for being helpful and accommodating.
Vacation in New Tazewell
Multiple things were broken inside the cabin including the table outside on the deck, one of the chairs in the dining room, and the garage door had a dent that was preventing it from going up and down. The toilet in the basement was broken as well. The place was not very clean at all, had ants coming up the drain in the kitchen for our first couple of nights there. The first thing noticed when we got to the cabin was the big sofa with all types of stains on it. The fridge was not very clean at all. Wasnt sure if the sheets in any of the room were clean because of blue stains inside the bunk beds in the basement that had sugar all over the place. The counters had to be whipped down right off the bat because they were very sticky. The place was a very nice cabin but needs a very deep clean. I enjoyed my stay very much but i would have gave a 5 star if the place had a gooooood cleaning.
Tyler, we appreciate your suggestions on areas of improvement and have informed the homeowner. Since your stay, the cabin is serviced by a new cleaning team and we are confident these issues won't recur for future guests. Thank you for bringing this to our attention so we can ensure future guests have five-star experiences. Best, the Evolve Team
First off, this home is beautiful on the inside. Great size for 4 adults and 6 children. The kids bunk beds were a real hit. The basement was super kid friendly, that is why we rented this cabin. The pictures of the inside are accurate. The outside pics...not so much. The pics look to have been taken in early spring. The property was very overgrown and there was no view. There was damage to the garage door. There was a note left informing us that the downstairs toilet seat was broken and maintenance was called. To my knowledge they didn't come. Also the upstairs bathtub doesn't seal and lets water drain. The shower on the main floor kinda dribbles, not much pressure. The patio furniture wasn't usable not only bc of the wasps but the table was broken.
Saw a mouse in basement on the first day, assumed the traps would get it, it didn't. I cleaned up mouse droppings every morning by the basement door out to the garage. Like i said we rented this cabin specifically bc it seemed kid friendly, we were wrong. The kids couldn't play outside bc of all the wasps. There were several active and large nests under the deck and on the corners of the house in the gutters. We did spray on our own, but ran out. I cleaned up dead and alive palmetto cockroach bugs. We had read a review about the bug problem and asked the owner if it was true, he said it was not true. It was true. I wouldn't recommend this cabin to a friend simply bc of the bug/rodent/wasp problem. There were positive things about this cabin to be fair. The kitchen appliances were new and worked great. Washer and dryer worked very well! The a/c pumped super cold air, perfect for when it was hot and muggy out. Easy access to the lake ( car ride). The ppl were super friendly and nothing but kind. The inside of the cabin has an awesome layout, and beautifully decorated. Could use a "deep clean". Yes, plan accordingly, there is a 20-30 minute drive into town. There is a landline in the cabin, GREAT idea since we had spotty cell reception.
J, we're sorry to hear your stay didn't meet your expectations. The log cabin is located in the country and pests are common in this area. However, the homeowner takes every measure possible to address the pest issue. Additionally, the cabin has been deep cleaned and is now serviced by a new cleaning team and we are confident the cleaning issues are resolved. We hope you'll give us another chance in the future. Best, the Evolve Team
Bug/ rodent problem
The good: the house is nicely decorated and the owner “James” was very friendly and helpful with questions (he called us the day of check-in to explain details about the property.) But then the bad started. As I was putting away our food and supplies for the week ants, mice droppings, mice traps and DeCon were found under sink. Ants also in the clean empty dishwasher. This prompted a call to the maintenance man to make him aware of the problem. He said he needed to contact the owner first before he did anything. No biggie we live in the country and have ants and spiders in our house from time to time and have also experienced an occasional mouse in our basement. ( glad my kids weren’t toddlers though with the traps and DeCon found under kitchen sink and in basement bathroom.)Then on Wednesday (we arrived Sunday night) my kids found a huge spider in basement (furry tennis ball size ) and I found a dead mouse in a trap in the laundry room. Roaches were also found on all three levels of this house by this time and we still had the ants.This is when my vacation turned sour. The two younger kids in our group would not sleep in the basement for fear of a mouse or other bug crawling on them while sleeping. The only other place to sleep was the sofa upstairs in living room as the other beds were taken by the adults. This led to kids not sleeping well as the sun shines bright in the morning through the windows. We were gone everyday from about 1030-7 on the lake so I assumed someone would have come to spray for bugs while we were gone. Then on Thursday I contacted James to let him know what happened Wed. He offered for the housekeeper to come. I told him it was not necessary since we were leaving Saturday morning. In my opinion someone coming to do a quick clean of the house would not get rid of the bug/ rodent problem. What the house needs is deep cleaning ie.cabinents emptied and wiped down, ceiling fan globes cleaned out of dead bugs, walls wiped off, garage swept up etc. (not something you do with tenants in the house) I did tell him he could send the exterminator though. None ever came that I know of as there were still live roaches and ants found until we checked out. We were not offered any sort of compensation by the owner.Hopefully they will get an exterminator in the house, remove the mouse traps and do a deep clean. Other things of note, this is a 20-30 minute drive to the town so plan accordingly. No lake view as stated in description;(
Heidi, we are deeply sorry that your family's stay did not live up to your expectations. While this property has never received this sort of feedback, we do take your concerns seriously in an effort to create the best possible stay for each guest. We understand the homeowner offered to send the cleaning crew twice to address your concerns but was denied both times. They were willing to provide a resolution in a timely manner, and we regret if we were unable to come to an agreeable solution. They aim for all guests to be completely satisfied during their stay and we are confident this cabin will continue to host many happy guests! Best, the Evolve Team