I rented this basement apartment for my parents’ stay. We do not recommend that you rent this property: 1) the owner did not adequately address the various issues that arose throughout the three months 2) the internet did not work for days at a time, and the owner did very little to provide a solution 3) the apartment was not ready for our stay. Here is a brief overview of what happened.

The day we checked in, there was no internet. We told the owner right away. It took her a week to get a technician from Comcast to come and diagnose. The technician got the internet to work, but a few weeks later we had the same issue. Long story short, over the course of three months, my parents didn’t have internet for about 2 weeks altogether; Comcast people came three times. There was no internet for the last two nights of my parents’ stay. Despite all of these issues, the owner did not try to provide an alternative solution although I asked on multiple occasions, did not even apologize, and what’s even worse, she acted as if we were making this up and as if we were inconveniencing her. She blamed us for the fact that her internet is unreliable, and implied that we did not know how to use it, or that it was really our laptops' fault, not her internet.

The day we checked in there were several ceiling lights that were out. I asked the owner to replace them. She said her handyman would come, but never did. There was an old bottle of coke abandoned in the fridge. There was a broom, but not a dust pan. No extra toilet paper, no hand soap, no dishwasher detergent, no trash bags, no cleaning supplies… In addition, even though it was November, there were two window A/C units which created serious drafty currents from the open windows. I asked the owner to take them down so that we reduce the currents and conserve heat - no response. We had to remove them ourselves. The apartment wasn’t ready for guests and the owner was uncooperative.

At some point the owner offered a $100 refund for the internet issues, but did not follow up. Even if she had, this would not have changed the fact that there was no real attempt to make my parents’ stay comfortable and make sure that something as basic as the internet is working. We did not appreciate the way we were treated, and the general unhelpful attitude of the owner. We did not appreciate all the hassle. And we certainly didn’t appreciate the lack of reliable internet.