100% refund if canceled at least 60 days before arrival date.
Home was great for our needs as we were there to fish. House is as advertised home owner was friendly and helpful. Highly recommend.
Brian, Thank you for the positive review. We strive to make the PIB experience a great time for our visitors. Hope to see you soon!
Put in Bay is great
The owners of the property are great they answer any questions and were attentive and really nice. The property is older but accommodates as expected.
The house was not clean. Simple things, take down the gigantic spider webs, sweep the floors, clean the toilet and shower. Kitchen lacked some basic items. We did not go to the island to spend our time at the house so we just made good with what we had.
Thank you for your review and comments.
I will say we are truly surprised you found the cabin not "cleaned" which included finding spider webs, floors not swept or vacuumed, toilets and showers not attended to; this is not what we expect from our cleaning people. They do know our expectations, so for you to walk into our cabin and find it this way is very disturbing to us and we will be addressing the issue with them.
As for the kitchen and basic items, I'm not fully understanding what you mean. What we do provide are the following: toaster, coffee pot, dishes (includes cups, glasses, utensils) pots and pan, dish washing soap, hand soap and paper towels, pretty much the basic items. If any of these items were not in the cabin when you arrived, please let us know because something may have taken place that we are not aware of and may be the reason as to why you found the cabin in the condition you did (not including the spider web).
Again, thank you and we will be addressing the issue immediately.
Cindy & Family
Flawless Service but less than impressed on accommodations
8 of us for a Bachelor Party weekend. Property Owner was easily reachable and provided swift communication. Island Club is a great place away from the hustle and bustle but close enough to enjoy it! The check-in and service was swift and smooth, and the island club taxi “coconut pomps” was top notch and made the trip fantastic. The reason we give it 3 stars was not because of bad customer service or lacking items; because that was perfect. The property is in need of some help. Immediately upon arriving trying to put food in the cupboard to the left of the fridge, the door fell right off and almost broke our toe. Told an employee at the Island Club about it so it can be addressed. While taking a shower (not the master bathroom) we could not get the hot water valve to turn off. Had to improvise with a spoon to get the valve handle that’s stripped to turn it off. The cleaning staff could do a better job by looking up at the ceiling (massive spider web leading into master bedroom) and under the coffee table looked like a Turkish Bazaar.
Yes, we had hot water, stayed dry, had nice bedding to sleep in; but for the money for 2 nights, you would think it would of been a little cleaner.
Put-In-Bay is a ton of fun and Island Club does a great job getting you in and out flawlessly. I can only imagine what kind of people they have to deal with; but I hope my feedback is constructive and not construed as negative criticism. We would have no problem staying there again, it is great location and a lot of fun!
Sean, My friends and I went out to Put-In- Bay the weekend of Aug. 24,25. My brother encountered the same problem you had with the cupboard door.(not sure why there was a problem with that door as all the kitchen cupboards had new hardware/handles installed last fall.) He was able to repair it immediately. He also called me (before I went out there) about the difficulty in turning off the hot water in the tub. He even mentioned that you would have thought the cleaning crew would have brought it to our attention before we discovered it. I brought out a new faucet that weekend which was installed. I will speak to the houskeeper about the crumbs.It is our 1st year with her and by and large she has done a good job. Thanks for your input. JH
Nice IC cabin off the main drag
Nice IC cabin off the main drag. Because this cabin is on the dead-end street, you don't get the constant noise from carts and taxis late into the night that you get with other cabins. Close to the pool, and the pool WiFi is accessible from the cabin which is great (no Verizon coverage in the IC). Plenty of seating in the living room. The air mattress on the pullout couch is a great feature.
Cons: The patio is small compared to other units and gets cramped. No screens on the patio doors so you are pretty much stuck running the AC fulltime. One patio door is inoperable unless you really force it.
Property was cleanly and spacious!
The property was very clean and had everything we needed for our stay for 3 days.
Ashley, we appreciate your positive review. We had to search out a new cleaning company for the 2017 season, and we are pleased with the reviews thus far. We hope you consider us for any future trips to Put-In-Bay. Jon H.