Absolutely No Parties Allowed! Police Will Be Called Immediately!
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Unwelcome, and not as represented to a great location
I’ve been renting luxury homes all over the world for 20 years. Your photos oversold the property more than most. That could have been overcome with good service and thoughtful accents. But they weren’t. The barest essentials were provided, particularly towels and kitchen staples.
The greater disappointment was service. Nathan, you have a problem with Julie based on our experience. She was rude upon our arrival. She was quick to bark the rules and the dire consequences of breaking them. But when we asked questions she curtly said “I don’t know” or “You will figure it out”. She quickly took off leaving basic questions unanswered only to sit outside the residence for 30 minutes in her car on the phone.
Service didn’t get any better as we had water leak problems during our stay. Repairs were made quick enough but Julie was consistently unpleasant or unresponsive. Upon departure my daughter left a $1000 dental guard in her bedroom. We called within a couple of hours but Julie reported that it was not found. Hard to imagine anyone looked.
Despite the problems we loved the location. We would have been happy had Julie would have made us feel welcome instead of making us feel we were interrupting her day. I hope for your sake it was an aberration, not the norm.
Great place with a great location.
We had an extended family stay for a week and the accommodations were great. Beautiful home in a gorgeous location, close to the Tube and Hyde Park. Highly recommend it!
This place is amazing! After getting burned by a fake VRBO listing, we quickly booked this place and were instantly greeted by immediate help from the Owner with clear information, great updates, and help along the way. They are fabulous! The place is even better which is hard to believe given the level of service. Stunning interiors, lots of room and amenities, and the location is hard to beat. We had many dinners in the neighborhood, and loved every minute of it. Finally - coming home after a long day in the City was a great way to end the day with peace and luxury. This place is 6 stars.
Lovely property, great location, great service
The stay was faultless in all respects. Excellent communication with the owner and his team. I would highly recommend to anyone looking for a lively property in a great location.
I look forward to staying again when I'm next working in the city.
Fantastic home and location!
Fantastic home and location. We will be back!
Fantastic place for London holiday and filled all the boxes for the family
We enjoyed being near to everything but felt that the provisions of implements and necessities for the kitchen were lacking. We ended up buying what we required to make our holiday a success. John was very good at sorting out any minor details and on the whole we had a wonderful holiday