Very disappointed in the property overall. The air conditioning was broken for over half of our stay. Room was musty smelling , mold was on the mattress of the pull out couch my daughters were sleeping on. There was crumbs inside of the drawers in the kitchen, along with broken toaster, watered down soap bottles that were obviously previously reused. A plunger was left out for us as we quickly realized we needed to plunge the toilet each time someone used the restroom (with a family of 6) not much fun. The tv remote in master bedroom was not working and therefore the tv could not be used.

The lazy river was down for over half the week we were there, the last three days it reopened with freezing water. The putt-putt was not available and being renovated. The resort staff was rude once they found out we were staying at a private owners condo. Wanted nothing to do with helping us beyond saying "sorry, we can't help you, you will have to contact the owner." The public restrooms on the resort were dirty, the outside bar was gross and trashy looking, just a means to an ends to grab a drink. The hallways on our floor smelt of wet dog and curry powder. Basically, the nice looking lobby is a farse as to what you will be receiving.

In contacting the management company, I have gotten no where! I have sent several emails. First two emails were apparently lost in the home away system. The last few have been completely ignored . Each time I call for feedback, I get the same answer.. "I will forward this to the owner " there has been absolutely no attempt to apologize or refund even a portion of the over exorbitant cost for what we paid. Unfortunately for this resort, we are part of a large group of people who stay near the area each year for a large soccer event. Our group will not be staying here ever again, nor would I ever recommend this place. Terrible way to do business, terrible way to treat customers. We work very hard for our large family to go on vacation once a year. When your own children are grossed out and disgusted by having to sleep and eat in the place you chose to spend your time and money in, it is extremely disappointing at best. Since it has been over a month since we left and have still not heard back from the owner, with several attempts, our only recourse at this point is to hopefully steer others away. Don't waste your money here!!!