Xaman Ha- On the ocean 1 bedroom condo in Playa del Carmen

We had a wonderful 5 nights at Foto’s’s condo April 25th to 30th. The condo was well equipped, bed was very comfortable and the view from the balcony was beautiful. The complex grounds were beautiful and very well kept, pools warm and swim up bartender Robin spoke perfect English and was a fun guy. The location couldn’t be beat as downtown Playa was 5 minutes walk away. Already thinking about when to return. Met John and his assistant Sol and were made to feel very welcome, and any questions were dealt with very quickly. Hasty la vista, baby.

We arrived early as the owner was aware yet there was no body there to meet us and let us in our room and no code had been given to us. The security officer advised it was a national holiday and nobody working. We called our contact person who gave us the code to our room. We checked the room, it let out a very musty odour when we opened the door. We looked around inside, it appeared dark, not well cleaned and the air conditioning did not work. After a further call to our contact we advised we could not stay. She really wanted us to stay and offered another room. That room was nicer, appeared cleaner and had a/c. It was 8am when we saw this unit therefore it was very quiet, we agreed to stay. Unfortunately! as the days went on we were exposed to constant extremely loud construction noise, hammering, drilling everything that vibrated straight up to our unit. We had to leave everyday (except Sunday) to escape the mayhem. Not what we call a relaxing holiday. We called our contact a few times as things needed fixing, also a plastic chair on the balcony had only three legs. Another chair gave way when I sat in it causing me to fall backwards a get a concussion. We were really looking forward to a relaxing holiday. Unfortunately, with our room not working out, the second room being in a construction zone and the pool bar eating area closing the day after we arrived. This certainly wasn't the holiday we had hoped for.

I do believe there should be some compensation for our misfortunes. I do not understand how someone can rent a condominium to quests knowing the condition of these units and the construction going on in the unit below. Really, would they have enjoyed going through this? Would this be their relaxing holiday?

Hi! We thoroughly enjoyed our stay and realized after being there for a week that we could come back to the same place time and time again and not even be thinking what could be better? The AC in both rooms was amazing and if you are debating having AC, it is an absolute must in July. The place is two blocks from the main 5th avenue street with shopping, food, etc. however, we prefered the authentic restaurants a bit off the beaten path. We ended up renting bikes on day two and found it super easy to get around with bikes! The condo is literally steps from the pool and beach is a few more steps. Couldn't have found a better place. There's also a washer and dryer which we didn't know until we got there. Could have packed much less had we known. Also, the bathroom shower was leaking a little bit but still worked great. The owner was very conversational and easy to get in touch with. All in all, very great place to stay. We will be back!!

Everything was excellent

We stayed here over Christmas and the owner and staff were very accommodating. Met us with a small bag of snacks and told us not to hesitate letting him know if anything could be done to make our trip more enjoyable. The sunset view is remarkable. 5th is but a very short walk, so the ADO could be taken to Playa and then taxi to the condo. Once there, you'll wonder why you didn't just walk. Wifi is available in lobby and around the swim-up bar. That includes the beach. Drinks can be purchased there along with some food. Cans only around the pool, no bottles. Plenty of loungers to be used. Met Foto's staff and they are very accommodating as well. They can recommend excursions and often for less. Try the skydiving. You'll land on the beach of the condo's. Overall a very relaxing and enjoyable time. Plan to return soon. Foto is in the know, so you can't go wrong booking with him. By the way, his word is his bond.