Nice Old villa full of insects and spiders!!
I booked this villa and the sister villa which share a nice garden for 27 days. I ended my the rent after a week when I was seccessful to find a subsitute that was more expensive but much cleaner. I arrived to this villa with a promise to be clean, it was not. Dust was there, it did not seem to be occupied recently. More importantly for me especially I was travelling with kids is the insects, every where. Spiders, in particular, have made this villa a home, no exageraations that I found tens of webs. My family and I spend the first day cleaning. Although we were able to clean the dust, but not the insects. Spiders were running over the beds. We found worms crawling over one bed and we decided that's it and forced ourselves outside the "villas". The villas are located in a nice area, Tesco is 5 minutes walk. The villas were build in 1912, nothing restored as they claim. It is actually one villas, that share one entrance but then divided. There is a short walk to a lovely local park. Restaurents and health spas are nearby , around 5-10 minutes. Each villas has three rooms, one of the room is upstairs, but the stairs are steep, and you cannot let the kids to use. One of the rooms was actually a bathroom, with a sink and tub, and the smell of the bathroom is there in the room. There were washing machine and good kitchen and sitting area. The garden was very nice and you are provided with grill utilities for free. The Owners , Olga, is not in country unfortunately and you deal with her assistant, Lea, who do not speak English what so ever, but have a friend who does. Lea jumb in the house without your notice by the way. For us we asked Olga to prevent this, but she continue to do so. When we left after 8 days, less than half the rent amount were returned with lots of claims.
Aug 20, 2015
Owner's Response:This is a very surprising and very disappointing review after the kindness and understanding we showed these guests - a great contrast to the kind 5 star reviews from all our previous guests!
To begin with, when we received their booking request , they informed us that they would be a party of 6 and they were charged accordingly. When they arrived …they were a total of 12 guests ....and they ignored all attempts by our representative Lea to collect the extra charges!
1."I arrived to this villa with a promise to be clean, it was not . "
In spite of the time spent cleaning the villas before their arrival, we offered to “re-clean” the villas .This offer was rejected and instead, they emailed a collection of humorous photos to confirm their complaints.One photo had a tiny spider hiding behind a headboard, another the hint of a web - and the most offensive one had 3 flies lying dead on the parquet. I politely answered their email, stating that their 4 small children running around our large garden could facilitate insects finding their way into the house..
2. "The stairs are steep and you cannot let the kids to use"
There was never any indication that children were in the party, so we didn't feel the need to mention the stairs.
3. "Lea jumb in the house without your notice by the way".
This statement is untrue. The only time she "jumped " into the house was with a plumber they had reserved, to instal a hose for their prayer-time ablutions. Only when there was no answer to their loud knocking, did she let herself and the plumber into the villa.
4."When we left after 8 days. less than half the rent amount were returned with lots of claims."
-They left us with 2 empty villas during the most popular time -and a primary source of our annual income - July 27 to August 15 - We had turned away many potential rentals.
- Their 34 emails entailed some administrative costs.
-The generous discount for a lengthy stay was revoked.
- They were charged the correct amount for 12 guests - not 6.
- They removed pictures, statues , moved furniture, left rubbish everywhere etc. Two people took an entire day to clean the villas.
We believe it is unfair -and even malicious, to produce such a scathing review and low rating after receiving a refund of three thousand euros - contrary to contract terms - and when their major complaints could have been easily and speedily resolved by our very efficient cleaning crew and a few sprays of insect repellent!