|Minimum Stay||3 nights|
If you're looking for an intimate and luxurious place to stay in the beautiful island of Phuket, the Ocean's 11 villa is the perfect balance of luxury and privacy. Located strategically in close proximity to popular tourist areas, the luxury villa is not far from the beautiful destinations around the island, but still exclusive enough to remain isolated from the hustle and bustle.
Tennis court at the Estate.
1. Arrival and Departure Times
Standard check in time is 3:00 p.m. and check out time 12:00 nn unless other arrangements have been made and agreed upon by the lessor.
Early arrivals or late departure times are subject to the availability of the villa and extra fees will be imposed. Please refer below for the applicable corresponding fees:
Check - in Time:
From 10:00 a.m. and onwards - 50% of the regular daily rate
Before 10:00 a.m. - 100% of the regular daily rate
* These additional fees include the cost of our chef to prepare lunch.
Check - out Time:
Until 6:00 p.m. - 50% of the regular rate
After 6:00 p.m. - 100% of the regular daily rate
2. Registered Guests
Only the specified number of guests listed in the Rental Agreement at the time of booking may reside on the premises. The number of registered guests given at the time of the booking is the maximum number of guests allowed. If the Lessor or a representative of the Lessor will find that an additional number of guests are staying at the property, it is the absolute discretion of the Lessor or the representative to ask the extra guest or guests to vacate the premises. Otherwise, each additional guest will be charged a published rate of $300 USD per night. No camping is permitted in the grounds or gardens.
3. Minimum Stay Requirements
There is a minimum 3 nights stay requirement for most of the year. For Peak Seasons (Christmas & New Year), the minimum stay is 14 nights. For holidays such as Easter and Chinese New Year, the minimum stay is 5 nights.
4. Weddings and Events
5. Lessee Insurance
Guests are required to have both liability and comprehensive travel insurance that provides coverage, including, but not limited to, cancellation, loss and damage to baggage and other property, and flight delays. Guests should also carry health coverage that includes, but is not limited to evacuation and repatriation. The Lessor shall not be held liable to you and your party for any and all claims, including any accidents related to the use of the property, facilities or locally procured third party services such as, watercraft, water sports, jeep or motorbike rental etc.
6. Force Majeure
In the event of incidents such as fires, floods, civil disturbances, severe weather, Acts of God, and any other type of delay, inconvenience, or expenses caused directly or indirectly by events outside of the Lessor's control, the Lessor shall not be held responsible.
Any problems or complaints that occur during the rental period should be discussed first with the local staff. If the staff is unable to quickly resolve the issue, please consult the Concierge or The Luxury Signature, who will rectify the situation to the best of their professional ability. The Lessor cannot be held liable for issues such as interruptions to water supply, electricity, Internet connection, cable TV, or breakdowns of lifts or pool filtration systems. The Lessor will do everything within reasonable expectation to avoid complaints in the first place, and it should be understood that when staying in a less developed and remote resort location, the infrastructure, local standards, and conditions are typically less developed than in urban environments. In case of complaints, Lessee should do it by writing to the Lessor within 24 hours when the issue occurred. Complaints made after checkout will not be considered.
8. Conduct and Behavior
When renting the villa, the Lessor maintains responsibility for the appropriate behavior of the guests. If any guest behaves in an inappropriate manner, the Lessor or their representative, at their absolute discretion, may ask the offending party to leave the premises. In this case, no refund shall be claimed by the Lessee. In addition, the owner of the villa or representatives of the owner reserve the right to enter the premises at a reasonable time in order to gain access to complete repairs, perform maintenance, or to show the villa to prospective Lessee.
9. Social Corporate Responsibility
Unlawful possession, use or consumption of any illegal substances is prohibited in the villa. Unlawful behavior is also prohibited. The Police will be contacted immediately if there is any violation. No refunds shall be made in these circumstances.
For the safety of our guests and local employees, as well as for protection of property, guests are not allowed to bring male or female joiners back to the villa.
10. Villa Staff
Staff service is included in your stay at the villa from 7am to 10pm. On occasion, and with prior notice, they are also available for late-night special events or early morning breakfast (Extra hours can be charge at the discretion of the villa policy). At your own discretion, a tip may be given upon departure. Additional services such as babysitting and drivers can be arranged in advance and are subject to availability. Asking staff to look after minor children is not allowed. The Lessee must allow staff such as pool maintenance workers and gardeners access to the grounds in order to complete their work.
Should there be a request for change or additional of staff, there will be an extra charge of US$ 75 for each staff per night.
11. No Pets
12. No Smoking
Smoking is NOT permitted inside the villa. Smoking is only allowed outside on the grounds, where an ash tray can be provided by the Villa Manager.
Noise must be kept at a reasonable minimum level, especially from 11pm to 8am while guests are sleeping.
14. Food and Beverages
All rentals include Chef Service for Breakfast, Lunch, Dinner and Snacks. All food and beverages purchased on behalf of the guests are charged at a price of cost plus a 20% surcharge that covers food preparation, transportation, time involved in the shopping and cooking process, and the use of the kitchen.
15. Linens and Towels
Rates do include one airport pick up and return service. Extra airport transfer is with additional charge. Any transfers may be arranged through the Villa Concierges.
Interior furnishings must remain inside the villa, and only designated outdoor furniture can be used on the exterior.
19. Lessor Insurance
The Lessee must not do, or allow anything to be done that may cause the villa's insurance against loss or damage by fire to become void or cause insurance premiums to be raised.
20. Due Care and Supervision/Indemnity
It is understood that the Lessee is responsible and liable for the safety and well being of guests and third parties while staying at the Villa. Both the Lessee and guests are required to take due care during their stay and take precautions such as supervision of children in the gardens, near the entrance, and near or in the pool. All children must be under the direct supervision of an adult at all times. No guests are permitted to enter the villa while they are wet from swimming, as floors may become slippery. Damages or injuries resulting from the above mentioned scenarios are the responsibility of the Lessee. The Lessee indemnifies and holds the Lessor harmless and free of liability resulting from such claims that result as consequences of accidents leading to injury or loss of life.
Valuable items such as passports, cell phones, cameras, travelers checks, cash or jewelry should be stored in a safety deposit box provided in the villa. Neither the Lessor nor the staff can be held responsible for any valuables left behind, lost, or damaged.
Guests must be aware that each villa contains precious contemporary and antique pieces of art unique to the villa, and must take care to avoid causing any damage to them. Lessee shall be held liable for any artwork or antiques damaged during the rental period and the costs will be set off against the aforementioned security deposit. If damages exceed the security deposit, the Lessee is liable for the remaining damages and must compensate the Lessor the difference in cost.
Any contract that is made will be with the acceptance by both parties of these terms and conditions, which are governed by Thai law, and both parties will submit to the exclusive jurisdiction of the Thai courts.