Paradise Properties, Angie
Pool / Spa
Max guests: 8
Canceled bookings will not receive a refund
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Find somewhere else
We didn’t get into the property until 8pm instead of 4pm due to us being met by bugs & roaches, furniture was disgusting beds had bogies in we had to put carrier bags on dining chairs. We bought pillows & towels yuk !. Angie had a lovely lady Laura clean as best she could in the time she had it looked a lot better than when we opened the door. Curtains , bedding old, carpets were filthy. We found a mushroom growing !.in the edge of the carpet. The place needs decorating & revamping. Shower cubicle mouldy. Toilet loose.
Lake Berkley is lovely as are the people great walks.
This place would have looked nice years ago on the photo but outdated. Pans left a lot to be desired. Tv on the wall you need binoculars to read things. Sorry in Britain we just call them cash cows. Trust me there are better properties out there we went to look at them. It could be nice if money was spent on this house. I have photos & video to prove it. Would have liked some refund for the inconvenience caused but doubt it will happen.
Thank you Glyn and Susie for taking the time to review our home. I am sorry that you did not enjoy your stay.
I certainly take issue with the litany of complaints you have put in your review.
You complained about the cleaning when you arrived (three hours early) and we immediately dispatched our operations manager to take care of your complaints. Although she found no live bugs (there were a few dead lovebugs, which we cleaned up), we also had professional pest control come in and treat the home again. All of our homes are treated professionally on a scheduled basis, however, when we receive a complaint, valid or not, the company returns and treats the home again. We also received another complaint about bugs a month into your stay and again had the pest control company out to take care of it, even though the only picture you provided was of a dead palmetto, which is proof that the pest control was working.
When we contacted you a few days after your arrival to make sure all was well, you extolled the great work done by our operations manager and proclaimed yourselves very happy in our home.
When you initially complained, we asked you to provide pictures of your concerns so that we could be sure to specifically address those issues. Instead, you provided a picture of a stained towel, a stained chair cushion and a video of the dead lovebugs (all of which we had already taken care of) 10 weeks later after you had checked out. No mention of your other complaints was made at any time during your ten week stay. So far as we knew and so far as you told us, you were very happy in our home for the remaining 69 days of your stay. Nonetheless, we had intended to refund the cleaning fee for the home, however, after reviewing the history of the account, realized we had not. We have now refunded the cleaning fee to you.
I also note that you submitted review under an anonymous heading so that it could not be tracked back to your user in Homeaway.
The great escape
This was truly an amazing experience from the moment I made the reservation to the moment Florida was being warmed of a hurricane to the day we checked out. Angie was very helped full and would respond to my concerns in a timely fashion. The stove was giving us a little problem and Angie was quick to have someone come check in and fix the issue. My family enjoyed the neighborhood everyone was so polite and staff were very helpful. My family and I felt safe due to high security. I do recommend this townhome for others it was a delight.
Thank you, we are glad you had a delightful stay, please come back and stay with us again soon
Nice and secure, gated neighborhood, convenient location to dining and shopping. Comfortable and accommodating. Kids loved the pool area.
Thank you Melanie, we are glad you had a comfortable stay and were able to take advantage of the great location and amenities of our home. Please come back and stay with us again soon
Holiday stay November 2018
Clean tidy situated ideally for us away from the hustle and bustle of the theme parks. A quiet residential complex with gated security made us feel safe. Would stay again
Thank you Helen, we are so glad that you enjoyed your stay. Please come back and stay with us again soon.
Beautiful home and community would definitely stay again
Thak you Kim, we are happy you had a great stay. Please come back and visit us again soon!