Del Mar 2, 2 Bedroom Villa, Right by the Beach, Seminyak
Pool / Spa
Canceled bookings will not receive a refund
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 4
Minimum age of primary renter: 18
Great location, everything else was terrible
The villa was in a great location, close to the Main Street and a 1 min walk to the beach. The pool was also lovely. Unfortunately the unit was dirty. We found mould in the bathrooms, leaking toilets, leaking taps under the sink which smelt foul. The bed was actually quite comfortable however the sheets were ripped and stained, as were the curtains and blinds. Lights were falling out of the roof and one particular light was surging. We found management to be rude and unhelpful. I wouldn’t recommend until these issues have been rectified.
Simply put Alex is a liar ! When she arrived she complained regarding certain aspects of the villa, all connected with cleanliness, and demanded we call her right away. We did indeed call her right away and she refused to answer her Australian phone, we then messaged her and she refused to reply to the message. Our guest relations manager, Remi, then went to the villa and saw Alex in person, called us from the villa and asked Alex to talk to us, which was the only way we could contact her, despite the fact that it was her request that we contact her. When we spoke to her she launched into a tirade of abuse that we were a fake rental agency and not even based in Bali, We said wait just 2 minutes and we will come to the villa right away to discuss all, even though we were in the middle of a tropical storm with sheeting rain. Within 2 minutes we arrived at the villa and Alex, who demanded the meeting, had snuck away to deliberately avoid the metting she demanded. She was spotted leaving the villa in a Suzuki people carrier with the rest of the group, we caught up with her vehicle which was in traffic, we knocked on the car door and asked Alex why shew was behaving so irrationally ?? she refused to reply and stated she was dealing with Stayz. We have prepared a full video of the entire villa from top to bottom to prove that Alex is not being truthful. The villa is exactly as described, a well appointed 2 bed villa right by the beach, this villa is always fully booked due to the beach front location, and there have been no other allegations from 100's of other guests with reviews posted on multiple booking sites. We consider the review from Alex Wilson a fake review