|Minimum Stay||2 nights|
two bedroom, two bathroom corner apartment situated in a central location, close to the Southern Cross transport hub, Etihad Stadium, shops and eateries. Well-appointed and stylish throughout, the apartment includes 2 balconies, modern kitchen .
The apartment is perfectly decorated to be 'Home and Comfort' Experience. You will still feel spacious even though we have maximum guest for 6 people. This is great for a large family and small group of friends travel together in Melbourne.
Central Heating and cooling systems, a video intercom into the building, security cameras in the building.
The apartment has a sturdy ironing board, an effective iron
Please note: we have minimum 5 nights stay for Christmas and New Year, Australian Open, F1 GrandPix, Melbourne Cup, Easter Holiday, AFL Final. The peak rates is $350 per nights for 4 guests.
House Rules: Note: Variances can be agreed on, but only by arrangement with the owner / manager in writing.
NO Party, Loud Music allowed.
Our Apartment has been installed a noise detector. if party is going or loud music. We will noticed the guest immediately terminate the contract and the bond will prohibited. Also You have to find other place to stay immediately and also the group of guests will be all bad listed in ------- and other portal web sites.
Payment and Cancellation Policy
1.Payment of deposit or total fee for your booking indicates acceptance of these Terms and Conditions.
2.Payment will be made by credit card only, or by Internet banking or telegraphic transfer if agreed to by Owner / On Site Manager.
3.A deposit of 50% of our total fee is required to confirm your booking if you book more than 21 days prior to your arrival. (If you book less than 22 days prior to your arrival, the total fee (ie 100%) must be paid to confirm your booking).
4.The balance of payment will be charged to the same credit card that was used to pay the deposit (unless we are informed otherwise), 10 days prior to your arrival.
5.You must only provide credit card details for which you are authorised to use.
6.If you cancel or reschedule your booking less than 6 weeks prior to the scheduled commencement of your stay, your deposit is not refundable if, after making all reasonable efforts to do so, we are unable to obtain an alternative booking of equal value. A minimum $200 cancellation fee will apply to all cancellations or rescheduled bookings. If the booking has been made via a 3rd party booking agent, additional cancellation fees may apply to cover any commissions paid. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation.
7.Security for payments required under these terms and conditions must be provided by credit card.
8.Invoices are issued, and payment must be made, in Australian dollars.
-------.--- making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession).
1.The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee may be charged according to our usual rates and/or we reserve the right to terminate the booking without refund.
2.If pets are entering the property or staying at the property (only allowable for pet friendly properties), this must be disclosed at the time of booking, or we reserve the right to terminate the booking without refund. In that case we will not be responsible for finding or funding alternative accommodation. All disclosed pet stays will be referred to on your invoice and there is a surcharge per clean for pet guests. This surcharge covers a small amount of additional cleaning time that may be required for a pet stay. If extensive additional cleaning is required, this will be charged for using the credit card provided for payment (or left for security). The general house rules for pet guests are to not allow them on the beds and furniture, not to allow them to damage any property and to clean up after them before leaving the property. Guests will be liable for any necessary cleaning and dry-cleaning if required. Additionally, the number of pet guests must be disclosed clearly at the time of booking and will also be noted on your invoice.
3.This serviced apartments are non-smoking indoors. We reserve the right to terminate a guest's stay without refund if we become aware of guests or their friends smoking indoors. There may also be additional cleaning fees to remove any smoke fumes from the property.
4.You will agree to any other reasonable house rules which may be made available to you at the property.
-------.--- the case of this apartment which are part of a residential apartment complex, guest are required to enter and exit the property quietly.
6.For all properties, the noise level must be inaudible from neighbouring properties between 10pm and 8am Sun-Thu nights, and between 11pm and 9am Fri-Sat nights.
7.All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
8.Guests may not engage in any illegal activity at the property.
A non-refundable deposit is required to secure the booking. Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions.
Balance of the rental amount must be received in full 28 days prior to occupancy. If not, the owner / manager has the right to cancel the booking and attempt to re-let it.
Cancellation, if caused by the client, all cancellations incur loss of deposit. If cancellation is made within 28 days of arrival, there is loss of 100% of the total booking price.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property, but the occasional abuse requires that we state the following conditions.
Number of Guests should not exceed the number stated on the Booking Confirmation Notice or subsequently agreed in writing. Fees will apply for excess guests not agreed with the owner / manager in advance.
Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs, etc. Use contrary to this may result in additional payments.
Departure - the property should be left in a similar state to its condition on arrival. Check-out time is 10:00am by the latest, to allow time to prepare the property for the next guests.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and additional payments.
Photo identification and credit card details are accepted on arrival as security. Alternatively, a bond of $400 cash can be paid on arrival. The bond will be refunded in full within 7 days of departure, subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage, theft, excessive noise, extra guests beyond those declared, loss of keys or electronic devices, or excess cleaning requirements.
Pets are not allowed unless specific arrangements have been made in writing with the owner.
Loss - the owner / manager takes no responsibility for the tenant's personal property.
Variations to these conditions may only be made by prior arrangements with the owner / manager in writing.
Strictly NO food and drink in the bedroom.
We tried our best to provide good bedding for our guests. Therefore we hope our guests also can help us to to keep in the room. Do not eat and drink in the room to avoid stain on the bedding. We will reduce the deposit as full price of deposit.
Breakages, Losses and Guest Charges
1.You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage or normal wear and tear, the total cost of making good any other damage or loss to the property, garden or contents will be charged for using the credit card provided for payment (or left for security). Please note this includes the removal of consumable items from the property which are provided for guest use whilst in-house and are not intended as individual use presentations (examples include laundry powder, dishwashing liquid, toiletries provided in dispensers etc).
-------.--- is our policy to have all locks changed if keys are lost or not returned. All associated costs will be charged to the credit card provided for payment (or left for security) if this occurs. Similarly any remote controls will be replaced at your cost if lost or not returned.
3.Standard cleaning services on your departure are included in your rates. Properties may also include interim cleaning services for stays of longer than a week. This will be detailed in your pre-arrival information. Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than standard cleaning. This will be charged for using the credit card provided for payment (or left for security).
4.Reasonable usage of electricity, gas any other utilities provided at the property are included in your rates. Excessive use (more than a 30% increase compared to similar periods) of any of these utilities may be charged for using the credit card provided for payment (or left for security). If charges are passed onto the Guest, evidence of charges will be provided on request.
1.You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phoned us immediately if important, rather than when you depart, so that matters can be resolved quickly.
2.The place of law is Victoria and the courts of Victoria have exclusive jurisdiction.
1.Your occupation of the property may be terminated by us without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.
All Towels are only for use for wipe body purposes. We do not expect customer use their shoes to step on towels.
If we find it hard to clean and unacceptable to clean up. we will charge $49.9 for each towel.
The building policy prohibits clothes horses on the balcony, so please keep the clothes rack inside the apartment. Absolutely no smoking in the apartment, smoking is permitted on the balconies only.
Prior to check out, please kindly dispose normal rubbish down the
rubbish chute located to the right of the elevators on each floor.
Please also clean the dishes, pots and cooking utensils
either using the dishwasher or the detergent provided. If you have
unpacked any extra bedding, please place them back.
Prior checkout if owner need to cleaning dishes, it is extra charges for $30 for the customer who do not clean up prior checkout. we will take a photo and send it to @@@@@ to claim it straight away
Upon check out, please return both sets of keys on the Dinning table. Loss of the set of keys with the car park
remote will incur a replacement charge of $300 and the other set will
incur a charge of $100
Our family of 5 loved this apartment for its convenient location and modern amenities. Ken was a very thoughtful host, personally delivering a spare towel on a Sunday.
Great location. Amazing view. Very accessible to everything. Ken was an amazing host and was easily contacted when I had questions prior to check-in. Perfect place to stay over NYE :)