Luxury studio in 5 star hotel fully furnished
- english, spanish
What makes this Studio unique
All the services and amenities provided to Faena Hotel + Universe guests (same building)
Children not allowed
Minimum age of primary renter:30
same building as 5 star hotel “Faena Hotel”
Three (3) night minimum stay absolutely
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
The property was not clean upon arrival. The property manager was contacted at which time he advised that he can send someone in about 2 days or we can contract a cleaning person from the hotel at our own cost. I believe that a 5-star hotel should not have a unit that is not clean and ready to be given to a guest. I also believe that he should have contacted someone from the hotel that same day and had someone clean our unit at his cost.
As a home owner, I always respect my guest's reviews, the simple reason is because reviews are impressions and each different guest might have a different experience despite best efforts.
But on this particular time I would like to take the time to respond to the review as it is honest or accurate one.
I spoke with Mr. Yara on several occasions by text message in advance, answering all of his questions. He was allowed to check-in at 6 AM in on a Saturday morning (and also requested to check-out late at end). I’m not sure because he never reply my “farewell messages” however I did ask if everything was ok on his stay, and never got an answer.
He first wrote on Sunday at noon, saying that the unit was “not clean” – that caught my attention because we know the person who makes the cleaning regularly and never had a problem with her, but instead of doubting his claim, I asked him to be more specific, even more, I said “there is any problem with the towels? Sheets? The floor?”
He said everything was perfect but he saw marks on the bathroom mirror and I asked him to send the picture which he did. The stains were a cleaning product which the maid use that made it appear hazy. Of course I apologized and I offer him to have the maid going on Monday morning AND, seeing that he was sensitive about cleaning during his stay, I said that the hotel also has maid service with additional charge which means he could arrange a cleaning with 24 hrs in advance. This is an extra service every guest has and I ALWAYS mentioned it to everybody, as well as the in-room service, and all the great services that are provided by the hotel.
He agreed to have the maid come on Monday morning. She not only "cleaned" the mirror but the whole apartment, that was an instruction I gave to the maid, again because we felt we could improve and provide a better experience to this tenant on that particular matter. Even though the additional cleaning is not included on the rental, we never charged any extra.
The maid returned again on Thursday of their stay and then a final cleaning after he left.
Mr Yara received live assistance by messenger all the time he needed, I never failed to get back to him within the hour.
All of this story is documented on several text messages we had exchange with him as well as the maid.
Again, reviews are subjective, but this particular review it is not reflecting the whole story and it is disappointing that cleaning solution smudges on a mirror are mislabeled.
Faena Puerto Madero Apartment.
We spent about two months, January and February 2019, at this location.
The location is safe, modern, with many restaurants at walking distance and near downtown.
The apartment is inside the Faena, a superb five stars hotel. We were able to use the hotel swimming pool and spa. The restaurants at the hotel are excellent regarding food, service and ambiance. We were able to order room service as well.
The apartment is comfortable for a short stay and well equipped. We were abke to use a reasonable priced dry cleaner and laundry servicevery close to the apartment.
We didn't need to rent a car. Taxis and limousines are inexpensive and easily available.
The concierges were very efficient in getting us restaurant reservations and theater tickets as well as inexpensive transportation.
I found the restaurant prices at par with Miami. Clothing is far more expensive than in the US.
The host, Gunther, was attentive and reacted quickly to our requests.
In summary we had a very good and reasonable priced vacation.
Thank you Ernesto. You and your Wife have been a great pleasure to assist. You always have a home in Buenos Aires. Best.
Old World Charm
This is our 4th visit to study Argentine Tango in Buenos Aires. With such a rich history on the mainland, I never imagined experiencing the past charm of old Puerto Madero blended so well with the new low rise & high rise buildings. We covered more sections of the city from this vantage point than any of our previous visits. It's calm residential street life makes it easy to stroll around Faena to lovely nearby cafes, fine restaurants, vino shops, art museums, marina, fitness clubs, pool bar. Most amenities at the hotel are pleasant escapes, and the staff is very resourceful. Strolling the waterfront day or night can be romantic rain or shine. It felt like home in Battery Park City.
O lugar e lindo e o Faena dispensa comentários Muito bom serviço de Concierges
O imóvel precisava de certa manutenção e Gunter ficou de providenciar para que tudo esteja funcionando