6/10 Okay
Jen T.
Apr 11, 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
House and location are great, management and smart tv is not smart
Walking into the home it is beautiful! Everything you could possibly need is there and available to use. The outdoor area is also very nice. Beds were comfortable and the showers and tub were fantastic. However upon trying to leave the house we were unable to lock the door. Upon calling the rental company which btw is not at all local, you couldn’t get through to anyone even if you selected the option for an emergency happening right now. St. Louis is not place where you can feel comfortable leaving a home unlocked. After trying to connect with someone and troubleshooting on our own for half an hour we finally got a live person. However they were of no help. I had to send a video of the problem. We are now 1 hour late in our tight plans for the day. She rental comp u asked if I could contact the property owner. I was floored as the rental company is the only contact listed. Why don’t THEY contact the property owner. Finally after two hours we were told of a lockbox outside with a physical key. Our morning was ruined.
Finally their Smart TV is the dumbest smart tv on the planet. There is no Hulu or Max apps available so no way to watch live NCAA basketball tournament. No local channels available either. When we finally got into. Netflix (the tv takes on average 5 seconds to a full minute - we counted - after pressing a button in order to do anything. It randomly freezes and shuts off. These issues were enough of a hassle that we would not recommend
Jen T.
Stayed 4 nights in Mar 2024