Home, 4 Bedrooms, 3.0 Baths, (Sleeps 11)
Owner / Property Manager
Pool / Spa
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Max guests:11 (sleeps up to 11 adults)
Great place to hangout with grandkids
This house was exactly as described and the pictures are accurate. We had small issues, broken blind, missing remote, and the safety gate not up. Since we didn’t want to be charged with any of these items we called. The response was very good to our issues.
However, there was a big problem which 50% ruined our vacation. This is not the owners fault whatsoever. I am disappointed that when we called Day 1, Day2 and Day 3, the person acted as if she did not believe us. The pool was cold, kids not go in cold. That’s cold. And we had paid to have it heated. After three days I did receive an email acknowledging that something was wrong with the pool heater but the earliest it might be fixed would not be for another day and then there would be the day for it to heat up!
On Day 4 I had given up on the pool and sent an email asking for the heat to be “turned off” knowing it had never been on.
We were told in two different emails by two different people that we would be refunded. I am waiting for that to happen. It’s been a week since one promise and six days for the other.
Not having the pool changed our trip dramatically. It was very disappointing.
But, if you’re not counting on the pool, or if it’s fixed, which it probably is by now, this place will be great.
Lots of towels, kitchen well stocked with pans, dishes. We were able to cook several meals. I was grateful for the washer and dryer. The response time to our questions (except the pool) was excellent
Nice stay in 4072 Solterra
We stayed 5 nights and enjoyed the house very much. We weren’t there a whole lot due to traveling to Universal, Sea World and Disney daily, but we spent one afternoon at the Solterra Clubhouse and Pool and my family had a great time. My only complaint would be about the air conditioning that it didn’t seem to cool the one side of the house down enough but other than that, it was a good stay.
This home had a roach problems.
From the time we walked inside till the day that we left roaches were everywhere. We contacted everyone and the only solution was a maintaince man coming out and stating that the roaches were coming in from a hole behind the stove and that he had sealed the hole and the problem had been soved. well the problem was not solved from him sealing the hole behind the stove. It only appeared to make the roach problem Bigger. We tried contacting several peoplr and were unable to get anyone on the phone and we even sent pictures/videos to the property manager. To say the least t
my family and myself were not able to enjoy our vaction and feel as if we lost the money that we paid for this home and had to spend more money on items like RAID to try and kill the roaches for the days that we were at the home.
This property need to be treated for the roach problems that they have.
Thank you for your review and comments. Firstly, all of our homes are professionally treated by a licensed pest control service. From time to time Florida homes can experience pests that can find their way into homes at which time we re treat the properties until the pests are gone, which is what we did when you notified us. We apologize for any inconvenience the pests may have caused however the home is clean and pests have been treated. Thank you
We really enjoyed our stay. The house is very nice and very clean. The pool was great and overall a very enjoyable vacation. My only constructive comment is the AC at times seemed not to be working and house would get warm but later would cool back down. I didn’t reduce stars because I didn’t say anything when I was there so I cannot fault them. Based on their general responsiveness I am sure this would have been taken care of right away.
Comfortable spacious place
Our first time to Orlando Florida
We loved the house it was very nice and clean the beds were very comfortable...
The club house was very nice
We really enjoyed our stay we will recommend this house to every one
Thanks so much
Thank you for your review Brandi, we have shared with our team and look forward to your next stay with us. Thank you.
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