Owner's Response: Mrs. D. was totally happy when arrived and checked the all house, including all the lights and the bathrooms. And she said she loved the ancient furniture we have (200 years old, a part from the kitchen which is 4 years old.). She personally used the washer and the dryer previous to fact of the ruined clothes and nothing was ruined. When she complained about the white clothes and the banging I called on the same day the producer of the machines (they came to check in the following days and only found that the tumbler was not totally fixed) and they assured me that there was no part of the machines where there could be any grease. I proposed to have them anyway cleaned by a professional cleaner or to shown him the "damange" to get an opinione but Mrs.D. refused and asked for money. I have the pictures (forward already to my assurance) that show a green straight stain on probably grass on one pant, a light brown circle strain (like coffee) on one top, and some tiny stains (like dops of vinegard or red wine). I am willing to show these pictures to anyone who would ask. Mrs. D. asked everyday for more money and would not listen when I explained that she would be reimbursed by the assurance company in case they find a damage. I have all the email she wrote to me asking for money immediately until the last one which I quote: "I have also written an honest and considered review(...) Of course, if I am wrong and you eventually do send me full reimbursement for my loss, I will remove the negative review accordingly".This I call BLACKMAIL. I hope that HomeAway will check the mails and pictures she sent and do something about these people asking for money like this. I will kindly answer any question prospective guests may have.