Owner's Response: We have owned this unit for 13 years and have been renting it for over 8 years. We have had many good and excellent reviews and comments. This is the first time we have received a bad review and we are in total awe. We are professionals and take great care of our renters and of our apartment. We have two children and they love it there, as hundreds of renters have and will. We are proud of our place and invite you to read ALL REVIEWS. Contact us for any question. We are here to help. Regarding the specific points of the review: The family arrived the Sunday of the 4th of July weekend. There had been torrential storms during the prior 2 weeks. The beach was as it is after heavy rains. It takes a few days to get back to its pristine condition. The main pool was closed on Monday for maintenance after a weekend of parties. There are two pool areas, and one was always opened during their stay. They had at their disposition and used, the boogie board and the beach chairs. We encourage guests to explore and visit different areas of the island. The renter informed on Sunday night that one screen door was off track and that there was a stuck DVD on the kids room TV . Next day we were there to reset the screen door. The living room TV, which has Cable, had a DVD player working properly. The bedroom TV now has a new DVD player that also receives Wifi. The apartment has window shades on both bedrooms for a comfortable night sleep. The living room area has no curtains on the balcony doors for light and air to flow. This area is not for sleeping. The apartment is just as the pictures show. The AC units cool perfectly and are Inverter Wallpacks that are energy efficient. The area has 24 hour security and the guards are helpful. Loiza is a quiet residential beach neighborhood that is secure during the day and night and safer than San Juan. The security deposit was returned automatically by the Homeaway system when no issues were reported. The renters informed us that they would leave by morning of the 3rd day and we asked to be either called or texted when they exited the apartment. They did not do so. They were reimbursed the same day they left for the 2 nights they did not use. The cleaning fee is a non-reimbursable fee. We have a professional cleaning every time a renter leaves and change sheets and towels, etc. These renters left garbage hidden in a cupboard and sand all over the unit. Our cleaning standards are much higher.