Owner's Response: I am responding to your review because we are accustomed to only 5 stars as we make a great effort to go above and beyond. Since we were out of the country I did not have the opportunity to check the cleaning crew although we have been very happy with their work. Please tell us what we can do better specifically about cleaning as we were confused when you wrote “the home needed a thorough cleaning” could you let us know what needed to be done. The carpets were professionally cleaned in March and the $9000 hot tub and courtyard remodel were less than a month old when you moved in. Please indicate what needed attention….. Stove Refrigerator Floors Towels Bed linens Toilets Showers Dusting Windows Other (specify) We offered to swap out our dryer, but you were willing to “live with it” until we got back. We have since put in another washer and dryer. Bobbi I am adding to my wife’s response. We have also replaced the stools at the kitchen bar, and will redirect the lights so it will be easier to read at the counter. As my wife mentioned, we are used to receiving 5 star reviews. Yours was the first 3 star review we have received. Frank and Myra were quite shocked when I told them of you rating and your comments about cleaning. Frank assured me they spent a solid 3 hours cleaning before your arrival, and it would be helpful to know exactly where we may have fallen short. I have only given one 3 star rating to another owner where we stayed because pictures on the website were deceiving and the house had minimal kitchen supplies (and no toilet paper!). The owner was also indifferent and non communicative. Can you tell me where we may fallen short in that area? We think the pictures on the website of the dining room and the kitchen stools spoke for themselves. Please let us know how we can do better. Steve