About Casago Reservations
Casago Rocky Point
Pool / Spa
100% refund if canceled at least 60 days before arrival date.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 4 (sleeps up to 2 adults)
Minimum age of primary renter: 25
We had planned to stay in, watch movies, relax in the jacuzzi and take walks on the beach. There was no wi-fi, 3 channels (Who wants to watch CNN while on vacation?) , a luke-warm jacuzzi and no beach access. Way overpriced for what you get.
Thank you for taking a moment of your day to leave a review. We are very sorry for the inconveniences you had during your stay, unfortunately the only Wife there is in this resort is at the lobby or computer room, not all units have WIFI since this is a service the owner chooses to have. We will forward all your comments to the corresponding department to work on this ASAP, reviews are a great tool to helo us provide our guests a better stay.
We would love to have you back.
No WiFi in room and check in was a hassle
Hi! Jason, Our apologies for the bad experience you encountered. This feedback helps us to improve our services. We guarantee you for your next time visit for a better improvement. Thank you again!
Great Apartment, No Hot Water on 2nd Day
This place is way nicer than the pictures suggest. Super clean and plenty of space. Unfortunately, we woke up on the 2nd day of our stay with no water at all and after a few hours only had cold water. Like, I get that it's Mexico , but we called Casago (the property management company that runs it) who told us the water "should" be back the next afternoon. I didn't feel like paying money to take cold showers for the remainder of my vacation, so we took them up on their offer to refund the next two nights. Thankfully found somewhere else quickly...but I still got stuck with the cleaning and all the Vrbo admin fees.
TLDR: Had to unexpectedly move mid-vacation because no hot showers and I would have gone camping if that's what I wanted. Refund was only for nightly fee, since the admin fees were only spread across 2 nights instead of 4 I could have stayed somewhere way nicer for less money.
Hi! Alex, We're extremely sorry that you had to face such difficulties, problems during your recent stay. These issues are already relaid to the management and were be able to fixed things right after the incident. Our apologies for what missed that caused you and we are thankful to have an excellent guest like you!
Very comfortable and nice. Good location with safe parking.
Thank you for taking a time of your day to leave a review. Its great to hear you had a great stay and that you enjoyed your vacation. We would love to have you back soon.
Nice facilities and comfortable condo - great visit!
Thank you for taking a time of your day to leave a review. Its great top hear your stay was just as planned, and that you enjoyed your room. We would love to have you back for your next vacation.