3 Bedrooms, 2 Baths, Sleeps 12
- english, spanish
Check-in: 4:00 PM
Check-out: 12:00 PM
Minimum age of primary renter:21
maint needs to be checked before booked
I would like to request a partial refund or future credit due to only having one fully functioning bathroom for 6 guests. Additionally my group and I had plans to snowboard,but I recivied and email stating the plumber wasn't able to enter the cabin. I called cool cabins to inform the plumber that the front door was open,the plumber must of never recivied a page. Anyways the plumber didn't come to the cabin till late in the evening just to tell us the toilet wasnt working at all and needed to be replaced.
Dear Guest, We're very sorry for the issues you experienced at this property during your stay. I'm very sorry for the plumbers delay in attending to the home. Thank you for letting us know so we may improve and make our cabins better for you and other guests. I appreciate your feedback and hope that this recent experience will not prohibit you from returning to Cool Cabins in the future.
Dirty and DEAD Mouse found in the TUB!!!!
Don't deceive by the outside look of the home. It was dirty and the furnitures were broken and covered with dust. And we found a DEAD MOUSE in the tub!!! DEAD MOUSE! When we found out, it was late at night. So we sent and email to the management company, BIG BEAR COOL CABIN. We called them the next morning around 8:30 am, they said they will send someone to cleanup in an hour. We waited until 10:30 am, no one show up!. So we went to the office in person, and they told us that the cleaner is on the way. We went back to the cabin in the afternoon around 4 pm. They did nothing, but only rinsed the tub.....Don't rent this home! I wish i could upload the dead mouse pic!