House, 4 Bedrooms, 2 Baths, (Sleeps 16)
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
When I reserved this over a year ago, the description said "ocean view." Well, if a parking lot view is what you want then this place is for you. I was told there was parking for one car. No limits were stated. When we arrived, it was for a small compact car. The trash cans blocked part of the access to the garage. We ended up just using it for bike storage. But had difficulty getting in the garage because another car was partially parked in front of our door. (The owner.) He did move it when requested. Take a flashlight to use in the garage as they have not replaced the bulb. We replaced the one in the laundry room for them so we would have a little light. The floors were swept, but filthy. Our feet were instantly black. We kept the children in shoes and scrubbed their feet several times a day. The dishwasher had not been emptied. Many of the utensils we needed were in the top tray of the dishwasher which we did not discover until the day before we left. They had been there so long they were rusted. Making pancakes with a soup spoon was not fun. And cooking on the bbq with a pancake turner......when I called about bbq utensils I was told to use the pancake turner. "That's what we have to offer." The beds were not made up when we arrived a little after 4:00. When I sat down to sign the papers the small table was covered with sand (from the previous tennant.) If you are a party animal and love the people above throwing water balloons at all the girls, then this is your place. We took our family with small children, and had trouble keeping them to sleep with all the racket coming from above after 1:00 am. It has four beds, but one of the beds is in a hallway. No closet. No privacy. All closet doors hardly open. No dressers. But by golly each bedroom had a TV. Should have spent that money fixing the place up. White fake leather couches I had to wipe down because they were filthy. The furniture in the "Master" bedroom was completely different than advertised. We had a wonderful time in Newport. Where we stayed left me cold.
We are known for our VIP Client customer service. Most of the items they mentioned in review were not brought up while they were staying there. They chose to make accusations after leaving. They should have given us a chance to respond and rectify the issues. They were happy to stay the entire time & only complained about a few things. We checked with our Manager and the client left a thank you note saying they had a great time. Also, clients were allowed to check in early and during the walk-through inspection they did not have any complaints at that time. Client states that BBQ utensils were not provided, however, they were provided. There is an ocean view, especially, when the unit is combined with the upper unit. The location is amazing, located on the Oceanfront, adjacent to the Balboa Pier. The property is in excellent condition. We just completed a remodel on the living area including the kitchen.
Wonderful stay! Highly recommend!
Highly recommend for larger families with children. Within walking distance to everything we needed. Both Susan and Shauntelle were very polite and helpful with all of our needs. Wonderful family trip staying at this property.
Great location on the boardwalk and great people to work with!
Great for large group. Great Beach access.
What a great multi family vacation! Four couples and 10 children 5-15 yrs old. Plenty comfortable. Great upper level deck with wonderful ocean breeze and sunset view. Right on the boardwalk (great to bike). Super close to amenities of Balboa pier and an easy bike/walk/uber/trolley to Newport Pier amenities. We parked a suburban and a tahoe in the ally parking. Paid parking is suer easy access and available if many families are arriving via car. The beach access is ideal. Fire pits are very easy to secure as they are super close (wood available at bike shop next door as are bike rentals). Bike rental guys were great and easy to negotiate with. We rented 18 bikes and a pull behind for 130 for 24h (great deal!). We biked down to Newport pier and found some great spots. Try the Dory Deli...light fare...great cocktails and beer...best service on the beach..you will not be disappointed. The surf was up at the Balboa side and the shore break was pretty hefty. The older kids and adults loved it. Not so great for the little ones. The slow rollers and easy surf entry at Newport Pier was better for the littles. Cant say enough about Shauntelle. She was very professional with all questions at time of booking and very prompt getting documents back and fourth. Susan on the arrival side was super as well. She took the time to walk us over to the Harbourside at Balboa and helped us get a great table for all 18! What service! Looking forward to a return trip.
Location is amazing
This house has a perfect location if you want to be close to the beach, food, and activities. Check-in was easy. Shauntelle worked with our group to make our trip possible. Thank you so much. Parking with easy but did have to pay for the state park overnight parking that can add up but was very convenient for my group with multiple large vehicles. Loved walking out the front door and walking steps to the beach.
Wonderful stay and service
This was our first time staying at a beach rental and the experience was excellent from start to finish. Shauntelle contacted me personally and started the rental process. Upon arrival we were met by the property manager Susan for check in. Both were professional and made us feel welcome. The home was clean and well kept. The beds were nice and comfortable. Location, Location, Location. You can't get any closer to the sand. A short walk to the balboa pier, restaurants, shops, bike rentals and the balboa island ferry. We will be back again. CRV Properties is definitely the leader in Newport Beach rentals.