Pool / Spa
- 100% refund if you cancel at least 30 days before check-in.
- 50% refund (minus the service fee) if you cancel at least 14 days before check-in.
- No refund if you cancel less than 14 days before check-in.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 5 (sleeps up to 5 adults)
Minimum age of primary renter: 21
Pots and pans were disgusting so plan on eating out.
Jacuzzi only gets to 88 degrees so don't bother bringing your bathing suit. And if you're cold in the unit plan on turning up the heater because you won't find a lighter to light the fire place.
Thank you for sharing your voice. We appreciate the feedback and have shared it with the Team. You are important! We hope you do come for another visit soon so that we can show you a much better experience!
Place was nice, a block from some good hiking. Clean and definently wknd ready when we arrived.
Overall it was a great place for what we were looking for there.
Yes! This is the experience we truly strive for. We hope you made some wonderful memories in Big Bear and that you return many times. Your feedback has been shared with the Team. We are looking forward to helping you plan your next visit.
Cute and clean cabin
Booked this last minute for a ski trip. Was little worried because it was available on busy week and there were no reviews from previous renters. We were pleasantly surprised. Clean cabin and 2 full baths was convenient for our family of 4 (easily accommodates 5). Couple of negatives: 1) no wifi and no cell service for at&t in the cabin or even in the neighborhood, 2) pots / pans and cooking utensils were pretty beat up (if you plan on cooking a lot, bring your own). Otherwise, nice place and we would stay there again.
Thank you for the honest review.
Our Mission is to create the ultimate Big Bear vacation experience, making memories that will last a life-time by providing outstanding Guest Service and ensuring properties are clean and functional for our Guests.
It sounds like you had a great experience in Big Bear, the Cabin, and with our Staff. This is the excellence we strive for. I have forwarded the info on the cookware to the Team/Owner so they can address that.
You are part of the Big Bear vacations family as a returning Guest and we are very excited to continue serving you during your future visits to the mountain.
Take Care and See You Soon!
Big Bear Vacations
About Big Bear Vacations
Big Bear Vacations is the premier full-service vacation and cabin rental management agency in beautiful Big Bear Lake. With over 20 years of knowledge and experience, we provide top-notch services and products to our valued owners and guests, from the moment you reserve one of our homes you will be provided with personal and timely communications regarding your stay with us. All of our properties are professionally cleaned and inspected prior to your arrival here at our office and we are dedicated to providing you with the BEST experience possible while you are staying with us! *Please note: The City of Big Bear Lake requires a face-to-face check-in here at our local Big Bear Vacations office. The Credit Card and ID used to make the reservation with us MUST be present at check-in unless otherwise arranged with a Big Bear Vacations representative. Big Bear Vacations has a minimum age requirement of 21 years old and will not release property keys to any person authorized for check-in not meeting this requirement.