HomeAway is the world leader in vacation rentals with over 1 million listings. We offer the largest selection of properties for any travel occasion and every budget. We're committed to helping families and friends find a perfect vacation rental to create unforgettable travel experiences together.
Le Trianon #121 is a lake-view 2 story cabin right across the street from the lake with a fully equipped kitchen, dining room area, laundry facilities, and a huge front deck that overlooks the lake, with a Charcoal BBQ plus a fenced back yard.
Stayed in Le Trianon for a night in last week of April. The property is very close to the lake and shops, and there is a limited view of the lake from living room. The property got enough space for 9 people to sleep comfortably.
The property seemed to be very old, needs a major upgrade soon. Starting from carpet to bathroom fittings, everything needs attention soon. It looked like the house cleaning guys are not doing their job correctly. Carpet is dirty and there were dust everywhere. Unfortunately couple my family members started showing allergy symptoms after the night stay. Also the grill outside was really dirty and rusted which needed major cleaning before using it. Overall we couldn't enjoy the stay due to these issues. Added to the pain, the rental agreement needed the tenants to take the trash to the trash site. I have no idea why tenants need to throw away the trash when they charge extra for cleaning. Overall pretty disappointed with the choice we made, and won't be recommending to my friends.
I believe the property got great potential if the management can spend little effort into the details. On the plus side, the check-in and customer service was excellent and appreciate the people in Big Bear vacation rental office.
Submitted: May 17, 2016
Stayed: Apr 2016
Source: VRBO, from HomeAway
Owner's Response: Thank you for taking the time to write such a detailed review. Big Bear Vacations appreciates all reviews and is committed to using review data to further strive for excellence. Be assured this info is being shared with the Owner of the home and Management/Leadership at Big Bear Vacations.
There are a few things I would like to review for greater understanding.
Trash removal from Big Bear Vacation homes is set by City ordinance. That is why there are designated Clean Bear Trash sites. Trash from Vacation homes of required by the city to be delivered to these sites. There is no regular Trash service to Vacation Homes in Big Bear because they sometimes sit vacant for extended periods.
Big Bear Vacations has a ongoing cycle of Carpet Cleaning for our 330 Vacation Homes. We strive to keep these homes tended to at all times. Since these homes see a lot of seasonal Vacationers sometimes there is more wear and tear on these carpets than an average residence.
The Cleaning Fee does not apply to Trash Removal or cleaning the Dishes, as this is the responsibility of the Guest.
The home as you described it "seemed to be very old, needs a major upgrade soon. Starting from carpet to bathroom fittings, everything needs attention soon." Big Bear Vacations is aware of certain needs in the home and has rated it accordingly:
BIG BEAR COZY (Equivalent of a 2 Star Home)
Properties are well maintained and meet the minimum standards all properties should achieve for a comfortable and relaxing stay in Big Bear. Furnishings are more current with minimal wear. Kitchen and baths are properly equipped. Appliances and electronics may be more basic than your home entertainment center but will provide enjoyment. We often stay, “comfortable, but could use a little updating, but we still had a great time at Big Bear”. These properties may or may not have internet access.
It might be a good idea to call and speak with a Vacation Planner for your next stay so we can help you Select a home with a Higher Rating. Our Rating System is also described on our Website, and home Ratings are Displayed for each Home in the Description.
I believe we can earn a better rating from you during a future stay and we would love that opportunity.
Big Bear Vacations