Owner's Response: Dear Elizabeth. We take pleasure in providing a meticulously clean and beautiful suite both inside and out. We were quite disheartened to hear some of your negatives as we were not made aware of any inconveniences during your stay. To address some of your issues: The stairs are easily negotiated by guests five years of age and older. We were not made aware of any physical limitations upon booking. It does say in the description it is not suitable for people with limitations or disabilities. There is only one long towel rack which comfortably provides space for two bath towels and a hand towel. As well there are hooks on the back of the door for extra towels or robes, perhaps you missed them. We are located next to some outstanding wineries as you mentioned. The roads, while not having sidewalks, are quite adequate to walk on. Side walks are in the civic plan for next spring however, families who live in the area negotiate them daily without incident. The pillows that were lacking cases in the walk-in closet on the upper shelf are left there for when extra guests require them for the queen pull out bed, however if we had been made aware you wanted extra pillows we would have gladly provided you with fresh linen. As for the the Easter Seals Camp, they are very respectful of their neighbours. Again were we made aware of the noise issue we would have phoned them. We do have lovely vistas of the lake from the guest suite as well as several well placed sitting areas around the property, the best being next to the waterfall. We are proud of our location and suite and feel it is reasonably priced and well equipped. When booking with VRBO or any other booking service communication is the key to a good respectful experience for both the guests and hosts.