Owner's Response: This response is very strange as I was not contacted by the guest. The only news of this was AFTER the guest had left the cleaning crew called to say the A/C leaked and the guest had placed a towel on the floor letting it drain down the wall. A full month later I was notified indirectly of this review and am hearing the rest of this for the first time. We have a cleaning crew with contact information in the unit - if there are ever questions or issues they are there to help immediately. Most of these concerns could have been addressed the first day with a single call. As to many of the items, the queen mattress is new, carpets were replaced last year, as well as new bedroom furniture and entertainment center. It is not clear why any of these items were listed. The sofa sleeper is fully functional, though as mentioned the support underneath had to be strapped. The couch looks/functions fine so it has not been replaced for this internal cosmetic item. There are several blenders in the unit, and last year we added a new Kuerig coffee maker to the compliment of kitchen supplies. This unit has been a rental for years with many happy guests. It is deeply unfortunate that the cleaning crew was not contacted to address these concerns immediately for this guest as well. While every item in the unit can not be replaced annually, we have made a consistent effort to ensure the unit is well cared for. We enjoy our Maui place and sharing it with guests, and in doing so take pride in keeping the place up. The feedback will be provided to the cleaning crew today to ensure any items that remain open have been addressed for future guests. Sincerely The Owner.