TUI Wolters Reisen GmbH
- english, german
Very unprofessional management
Basically when you book this place you get no address (just incorrect gps coordinates labeled L2 L2 that take you somewhere in the same town, to the house of an Indian family, which you can imagine our mutual suprise when I knocked on the door). They also have no Email address, and a phone number that leads to a company in Germany that doesn't answer the phone. Also the messaging feature on vrbo is turned off for this property. I spent at least an hour on hold over all the times I called to try getting instructions how to find the place and check in. I literally only found the place because the name on the picture of the house led me there when I typed it in the gps. But then still I had no idea which appartment was mine or how to contact anyone to find out. The only way I was able to get in during rhe evening when I arrived was by going into the restaurant next door and asking the bar tender if she could help me and she called the property manager and then was able to give me instructions of which appartment I had rented and how to enter. I cannot emphasize enough how absolutely ridiculous it is that they don't send you a note with some information about your rental or provide a way to contact them to find out for yourself. I was very unhappy about this because basically had to just hope I could find this place with no address and hope that I would be able to get in somhow once I arrived. Without assistance from the bartender next door I would have been out in the cold. Absolutely unacceptable.
Besides this it was very nice inside and a overall great stay in a quaint little appartment with everything you need except the knives in the kitchen were very dull.