Owner's Response: I can't argue with the guest's description of the their stay. The Spa stopped working during the previous guest's visit and we alerted the guest before their arrival about the issue and that a repair person would likely be there during their stay to try and fix it. A repairman did arrive to to repair the spa and found that the heater had become defective, causing the the breaker to trip and shut the spa down. A replacement heater had to be ordered which required a return trip by the repairman to fix the problem. Here is the note all guests receive: A note to guests about the spa: The spa operates year round and has an over 99% reliability history for operating over the last 3 years. Like all mechanical equipment, parts occasionally require replacing and it is possible that the spa may be out of service for all or part of your visit if repairs are required. We have a local contractor that can usually diagnose and fix minor issues with the spa when they occur but sometimes we need to order replacement parts or schedule a special spa service technician for repairs. Due to the remote location, these types of repairs can not generally be competed in a day because of time/distance/tech schedules/shipping time, etc. We love the spa and we make every effort to make sure it is working for your visit. We've had 2 guests in the past 3 years that were very disappointed because the spa was not working for their visit. 1 left a poor review of the house and the other threatened to leave a poor review even though we were able to get the spa fixed for them within 24 hours of their arrival. Because of the negative feedback from those 2 guests over issues beyond our control we want to make clear in advance that we do not offer refunds, or make adjustments to the rental price of the unit if the spa is not working during your visit. If you are choosing our home for your Yosemite visit solely, or primarily because of the spa then we want you to be aware of this policy in advance and understand that while we will do everything we can to make sure that the spa is working or repaired quickly if it is found to not be working during your visit, we do not guarantee that it will be working for your visit and we do not offer refunds or adjustments for the spa if there are issues with it during your stay. If you will be disappointed enough to write a negative review should the spa not be working during your visit, we ask that you consider booking a different property.