Owner's Response: We appreciate the feedback on all items that don't live up to our guest's expectations, or things we can do to improve the experience for futures guests. We also appreciate the nice comments about our responsiveness. The main control board of the spa had just been replaced a month before the guests arrived and our service person (who comes from Fresno - 2 hours away) had been up a few days before to fix the problem with the new unit. The fix required a new control board and the repairman had to make an additional trip to install it. He was scheduled to come to the house to replace the part the day the guests arrived but a fire south of the park forced the closure of the road leading into the park, which was closed for several days during the guests stay. This prevented the repairman from getting to the house until the road was re-opened after their visit. We apologized for the issue with the spa and offered guidance to the guests on how to circumvent the issue. The defective part was replaced after the guest's visit and the spa is again working normally. The guests contacted us during their stay about spa but did not mention any other issues until after their stay. We keep 12-16 utensils available in the kitchen for guest use (see previous comments about the well stocked kitchen). We do not know why several forks were missing but could have been easily replaced during their stay if the guest had let us know during their stay (as well as the dusty blinds in a bedroom). We have a local housekeeping service and a local contractor who are very responsive to any problems with the house and likely left the door ajar when finished cleaning, just before the guests arrival. The guest issue with the internet service is unfortunately outside of our control and we tell our guests ahead of time that the internet will be slower than what they are accustomed to at home. Because of the remote, mountainous area there are only 2 internet service providers available. Both are satellite services, which are much slower than either cable or dsl lines (which are not available in Yosemite). We pay for both providers and have 2 internet connections at the house. One of the services has a monthly data limit after which the service slows down even further, which is why we offer the second service which has a daily data limit but resets each day. Sorry that there is no other fix for the internet - that's just the nature of the beautiful location you are visiting in Yosemite.